Senior Cloud Support Engineer - Drive Critical Compute

Akamai Technologies, Inc.; Pol; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer to serve as the technical escalation point for mission-critical production customers.

You will investigate complex issues escalated from Core Support and collaborate with Site Reliability Engineering and Product teams to determine the best action. You will work with our Incident team to address platform issues, develop training and knowledge-sharing sessions, and mentor the Customer Support team to strengthen their technical

Formación

• Have relevant experience in a similar Cloud Support role.
• Deliver feedback regularly to peers and cross-team members while identifying issues across Cloud Computing products.
• Demonstrate advanced troubleshooting expertise in networking, DNS, firewalls and Linux administration.
• Knowledge of Kubernetes, APIs and object storage is required.
• Baseline knowledge of AI infrastructures and AI operating systems is desirable.
• Experience using observability tools such as Prometheus, Grafana and Loki.

Responsabilidades

• Acting as the technical escalation point for mission-critical production customers.
• Investigating complex issues escalated from Core Support through to resolution.
• Collaborating with Site Reliability Engineering and Product teams to determine the best course of action.
• Working with the Incident team to address emerging issues with the platform and services.
• Developing training, documentation and knowledge-sharing sessions based on patterns identified during escalated investigations.
• Facilitating mentorship sessions with the existing Customer Support team to enhance their skills.

Conocimientos

Cloud support

Networking

DNS

Firewalls

Linux administration

Kubernetes

APIs

Object storage

Observability tools

AI infra

AI storage solutions

Prometheus

Grafana

Loki

Herramientas

Prometheus

Grafana

Loki

Descripción del empleo

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer to serve as the technical escalation point for mission-critical production customers.

You will investigate complex issues escalated from Core Support and collaborate with Site Reliability Engineering and Product teams to determine the best action. You will work with our Incident team to address platform issues, develop training and knowledge-sharing sessions, and mentor the Customer Support team to strengthen their technical