Senior Client Operations Specialist.

Nagravision; Galapagar; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Senior Client Operations Specialist responsible for enhancing operational efficiency and customer engagement. The role involves managing accounts receivables, supporting sales operations, and driving process improvements. Ideal candidates possess strong analytical skills and a results-oriented focus, with experience in customer and financial operations.

Formación

• Experience in accounts receivables management and collections.
• Advanced proficiency in data analysis tools.
• Experience in sales operations or customer operations.

Responsabilidades

• Manage accounts receivable and collections to optimize cash flow.
• Support sales with operational priorities and business objectives.
• Implement process improvements for operational scalability.

Conocimientos

Analytical skills

Relationship building

Problem-solving

Communication

Process improvement

Educación

Degree in Business Management, Finance, or Economics

Herramientas

Microsoft Office

Power BI

CRM tools

Descripción del empleo

Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra's solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.

Reference : 15507

Publication Date : 04-07-2025

Senior Client Operations Specialist.

Location : Madrid, Spain

Mission

Senior Client Operations Specialist

Position Overview : The Senior Client Operations Specialist plays a key role in ensuring operational efficiency, customer engagement,

and business process optimization. This role strengthens the collaboration between Client Operations and Sales, ensuring alignment

with HQ objectives related to sales execution, back-office operations, financial forecasting, and revenue collection.

A core responsibility of this position is managing Accounts Receivables and Collections, ensuring proactive follow-up on outstanding

payments, and optimizing cash flow in collaboration with Sales and Finance teams. The role also involves supporting strategic

customer engagements, ensuring seamless order management, and driving process improvements to enhance efficiency across

Client Operations.

Reporting to : Client Operations Manager

Responsibilities

Key Responsibilities :

1. Sales Operations & Strategic Support

• Act as a key interface between Client Operations and Sales, particularly for complex cases requiring cross-functional

coordination.

• Proactively support Sales in managing customer engagements, ensuring alignment with operational priorities and business

objectives.

• Drive efficiency in sales execution by streamlining administrative processes and ensuring accuracy in contract execution.
• Ensure data integrity in CRM for revenue forecasts, budget planning, and customer demand tracking.
• Assist in revenue analysis, monitoring trends, and identifying key insights to support sales and financial decision-making.
• Take full ownership of Accounts Receivables (AR) and Collections, ensuring proactive management of outstanding

payments.

• Collaborate closely with Sales and Finance to implement best practices for reducing overdue invoices and optimizing cash

flow.

• Track and monitor customer payments, identifying risks and engaging with customers to resolve overdue balances.
• Provide Sales with actionable insights and reports on outstanding payments to support their engagement with clients.
• Develop and maintain clear escalation processes for unpaid invoices, ensuring timely and efficient resolution.
• Contribute to defining and refining collection strategies to improve overall financial performance.

3. Process Optimization & Financial Accuracy

• Improve back-office and financial processes by identifying bottlenecks and implementing best practices to enhance
• Ensure timely and accurate order processing, from booking to invoicing, in alignment with contractual and financial

compliance requirements.

• Track invoicing and deliveries, ensuring revenue recognition aligns with financial policies and monthly closures.
• Validate and refine monthly revenue forecasts in collaboration with Sales teams, considering market trends and seasonality

factors.

• Contribute to defining and implementing operational improvements to support business scalability.

4. Customer Engagement & Operational Excellence

• Support strategic customer interactions by ensuring smooth operational execution of orders and service requests.
• Act as a liaison between internal teams and customers to address operational challenges, resolve escalations, and enhance
• Ensure a seamless end-to-end experience for customers, from order placement to after-sales support.

Requirements / Profile

Qualifications & Skills

• Strong ability to build collaborative and interactive relationships with Sales, Finance, and Customer Operations teams.
• Proven experience in Accounts Receivables management and Collections, with a results-oriented approach to improving

payment cycles.

• Excellent analytical skills, with experience in financial modeling, forecasting, and business process optimization.
• Ability to work effectively in a fast-paced environment, balancing multiple priorities while maintaining accuracy and attention
• Proactive mindset with a strong sense of ownership and problem-solving skills.
• Clear, concise, and persuasive written and verbal communication skills.
• Ability to propose and implement process improvements to enhance efficiency and scalability.

Experience & Background

• Proven experience in sales operations, customer operations, or financial forecasting, with a strong focus on Accounts

Receivables and Collections.

• Strong understanding of revenue forecasting, financial analysis, and sales execution processes.
• Experience in managing complex customer cases and improving operational workflows.
• Advanced proficiency in Microsoft Office (Excel, Power BI) and CRM tools for data analysis and reporting.
• Degree in Business Management, Finance, Economics, or a related field, or equivalent professional experience

Reference : 15507

Publication Date : 04-07-2025

J-18808-Ljbffr