Senior / Client Advisor - Madrid el Corte Inglés

Tiffany & Co.; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una firma innovadora busca un Asesor de Clientes Senior que sea un embajador de la marca, dedicado a ofrecer experiencias excepcionales a los clientes. Este rol implica crear conexiones significativas y leales, optimizando la experiencia en la tienda y organizando citas privadas. Con un enfoque en la experiencia del cliente y la venta de joyas de alta gama, el candidato ideal debe tener una sólida experiencia en retail de lujo, habilidades analíticas y una pasión por la marca. Si eres una persona empática y flexible, esta es tu oportunidad para unirte a un equipo que celebra cada faceta del amor.

Formación

• 3-5 años de experiencia en retail de lujo o hospitalidad.
• Pasión por disfrutar del tiempo con los clientes en la tienda y en ocasiones especiales.

Responsabilidades

• Elevar la experiencia en la tienda ofreciendo momentos memorables a los clientes.
• Demostrar liderazgo en ventas y cultivar relaciones con los clientes.

Conocimientos

Atención al cliente

Resolución de problemas

Empatía

Habilidades analíticas

Educación

Experiencia en ventas al por menor

Grado en Gemología (preferido)

Descripción del empleo

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every Client is treated according to the Tiffany style. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively outreach to Clients in order to achieve/support individual and team goals.

Key Accountabilities:

1. Elevate in store experience by consistently delivering memorable moments of joy for our clients.
2. Demonstrate thoughtfulness, curiosity and optimism: a Senior Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction.
3. Focus on Client Experience Behaviors aligned with luxury standards and Tiffany style.
4. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network.
5. Deepen the relationship with our clients to drive lifetime loyalty.
6. Partner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC.
7. Participate in local and international High Jewelry events of the brand.
8. Resolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines.
9. Demonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients, work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship.
10. Drive business through key product pillars. Strong focus on Diamond Expertise & High Jewelry Sales.
11. Respect Brand standards in terms of grooming and behavior at all time.
12. Ensure compliance with all internal control procedures and maintain inventory accuracy.

Requirements:

1. 3-5 years of experience in the luxury retail or hospitality.
2. Passion to enjoy time with clients, both in store and in special occasions out of the store.
3. Empathy, ability to create strong connection and loyal relations with clients.
4. Flexibility and strong problem solving skills.
5. Fluent in Spanish, English (a third language is considered an appreciated plus).

Qualifications

Required Qualifications

1. Must currently hold authorisation to work in the United Kingdom.
2. 3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after sales and administration.
3. Proven track record in achieving sales results and cultivating client relationships.
4. Strong analytical skills.
5. Passion for the Brand.
6. Organized, detail oriented and have a professional attitude plus interpersonal skills.
7. Flexibility to perform different tasks based on day-to-day business needs and providing a commercial mindset.
8. Responsibility and ownership.

Preferred

1. Previous jewellery retail experience preferred.
2. Previous Gemological Institute of America (GIA) or equivalent Graduate Gemologist degree course work.
3. Proficiency in other languages.