Senior Claims Adjuster PSR (Property and Specialty Risks) Spain

American International Group; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Claims Adjuster to join their dynamic team. In this role, you will handle complex claims in Property and Specialty Risks, ensuring timely resolution while adhering to legal and regulatory standards. You will engage with various stakeholders, including clients and legal representatives, to provide exceptional service and support. This position offers a unique opportunity to enhance your expertise in claims management and contribute to continuous improvement initiatives. Join a forward-thinking organization that values its employees and fosters a culture of belonging and respect.

Formación

• Experience as a Senior Claims Adjuster in Property and Specialty Risks required.
• Knowledge of legal and regulatory requirements for claims handling.

Responsabilidades

• Manage complex claims from enquiry to resolution while ensuring compliance.
• Identify and review suspect claims while maintaining high customer service standards.

Conocimientos

Claims Handling

Negotiation

Problem Solving

Stakeholder Management

Communication Skills

Time Management

Educación

Business Administration Degree

Economics Degree

Law Degree

Descripción del empleo

Senior Claims Adjuster PSR (Property and Specialty Risks) Spain

Join us as a Senior Claims Adjuster PSR (Property and Specialty Risks) to grow your experience in handling complex claims.

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

How you will create an impact

• To handle PSR (Property and Specialty Risks) Business portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Focused on Claims PSR (Property and Specialty Risks), this role is an ideal opportunity to develop your expertise in handling and investigating complex claims.
• Managing complex claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
• You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines.
• Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims, or their legal representatives.
• You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence.
• In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contribute to maintenance of best practice procedures for Property and Specialty Risks Complex claims, consistent with global best practice.

What you’ll need to succeed

• Relevant experience as a Senior claims adjuster in Property and Specialty Risks (Marine and Trade Credit). Main experience in Property claims is a plus.
• Knowledge of legal/regulatory and litigation/procedural requirements for Property and Specialty Risks.
• Specialist knowledge of Property and Specialty Risks technical claims topics is preferred.
• Relevant experience in negotiation, mediation, and arbitration.
• Educational Background: Business Administration, Economics or Law degree.
• Fluent in English: Policy language skills enabling accurate and consistent policy wording interpretation.
• Experienced in stakeholder management, both internal and external.
• Experience in conducting technical claims audits and effectively following up.
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
• Strong communication, time management, administrative and report-writing skills.
• Good time management and prioritization skills.

Ready to accelerate your career? We would love to hear from you.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Reimagining insurance to make a bigger difference to the world.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.