Senior Cisco Collaboration & Video Conf. Engineer

Gramian Consulting; Madrid; Sur place; EUR 55 000 - 85 000; Temps partiel

Résumé du poste

Gramian Consulting seeks an experienced Cisco Collaboration & Video Conferencing Engineer to support a large-scale enterprise environment. You will perform Level 2 incident triage, troubleshoot endpoints and conferencing infrastructure, and contribute to projects and health monitoring of Cisco video systems.

You will interact with Cisco CMS/Expressway/MRA and video endpoints (Room/SX/Personal/Webex/Board) while coordinating with vendors and internal teams.

Qualifications

• Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
• Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
• Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
• Strong knowledge of SIP and H.323, collaboration security, and system administration.
• Understanding of video codecs, encryption, certificates, and licensing models.

Responsabilités

• Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
• Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
• Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
• Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
• Monitor infrastructure health and proactively identify operational issues.
• Participate in telephony and video-conferencing projects and upgrades.
• Respond to customer escalations and coordinate complex issue resolution.
• Escalate technical issues to vendors and Level 3 support when required.
• Support operations teams on an ad hoc basis.
• Coordinate the local team and promote knowledge sharing across the function

Connaissances

Cisco video conferencing

SIP/H.323

Collaboration infrastructure

Troubleshooting

Vendor escalation

Team coordination

Communication with customers

Outils

Cisco CMS

Cisco Expressway

Cisco MRA

Cisco B2B

CUCM

Unity Connection

Jabber

Room/SX/Personal/Webex/Board Endpoints

VMware

Description du poste

Gramian Consulting seeks an experienced Cisco Collaboration & Video Conferencing Engineer to support a large-scale enterprise environment. You will perform Level 2 incident triage, troubleshoot endpoints and conferencing infrastructure, and contribute to projects and health monitoring of Cisco video systems.

You will interact with Cisco CMS/Expressway/MRA and video endpoints (Room/SX/Personal/Webex/Board) while coordinating with vendors and internal teams.