Senior Calypso Support Analyst

EPAM Systems; España; On-site; EUR 50,000 - 70,000; Full time

Job summary

EPAM Systems in Spain seeks a Calypso Support Analyst to provide day-to-day application support for the Calypso trading and risk platform. You will ensure system stability, investigate incidents, and work with front/middle/back offices and technology teams on issue resolution.

The role combines technical troubleshooting with a functional understanding of trade lifecycle processes across asset classes. Senior team member will mentor juniors and may involve travel.

Qualifications

• 3+ years in Calypso Support Analyst role.
• Hands-on Calypso application knowledge.
• Experience in incident and problem management.
• Excellent stakeholder management skills.
• Open to relocation or business travel.

Responsibilities

• Provide production support for the Calypso platform across modules.
• Monitor batch jobs and system health via Calypso Scheduler.
• Investigate incidents raised by business users within SLAs.
• Triage issues and perform root cause analysis; escalate as needed.
• Support trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with EOD/SOD processes, including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data with quants and data teams.
• Support FX, Rates, Credit, MM, and Derivatives where applicable.
• Write and execute SQL queries to investigate data issues.
• Review logs, engine outputs, and Java stack traces.
• Assist with deployments, patching, environment refreshes, and user access management.
• Mentor junior resources as a Senior on the team.

Skills

Calypso

SQL

Incident management

Stakeholder management

Relocation possible

Tools

Oracle

Sybase

Job description

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules
• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools
• Investigate and resolve incidents raised by business users within agreed SLAs
• Triage issues, perform root cause analysis, and escalation complex problems to support or development teams
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows
• Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation
• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
• Write and execute SQL queries (Oracle/Sybase) to investigate data issues
• Review and interpret Calypso logs, engine outputs, and Java stack traces
• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
• Assist with deployments, patch installations, environment refreshes, and user access management
• As a Senior on the team, you will be expected to mentor and support junior resources

Requirements

• A minimum of 3 years of experience as Calypso Support Analyst
• Hands on Calypso application knowledge
• Experience of incident and problem management
• Excellent stakeholder management skills
• Open to relocation/business travel