Senior Calypso Support Analyst

EPAM Systems; Málaga, Madrid, Cáceres; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Private Healthcare Package

Pension

Employee Assistance Programme

Cycle to Work Scheme

Employee Referral Bonus Scheme

Diversity Networks

Job summary

EPAM Systems is expanding its Calypso support team in Spain, focusing on day-to-day application support for trading and risk platforms. You will troubleshoot incidents, analyze root causes, and collaborate with front, middle and back office, as well as technology teams to ensure system stability.

The role involves production support across multiple Calypso modules, working with SQL queries and interface issues, and occasional travel or relocation.

Qualifications

• 3+ years as Calypso Support Analyst.
• Hands-on Calypso knowledge.
• Experience in incident and problem management.
• Excellent stakeholder management skills.
• Open to relocation and business travel.

Responsibilities

• Provide production support for Calypso platform across trading, risk, settlements and accounting modules.
• Monitor and investigate incidents, perform root cause analysis, and escalate as needed.
• Support end-of-day and start-of-day processes with P&L, risk and position reconciliation.
• Assist users across trade capture, confirmations, settlements, cash management and reporting workflows.
• Coordinate with front/middle/back office and IT teams on deployments and access management.

Skills

Calypso platform

SQL queries

Incident management

Problem solving

Stakeholder management

Tools

Calypso Scheduler

Oracle/Sybase

Job description

First Derivative is driven by people, data, and technology, unlocking the value of insight, hindsight, and foresight to drive organizations forward. Counting many of the world's leading investment banks as clients, we help our clients navigate the data-driven, digital revolution that is transforming the financial services sector. Our global teams span across 15 offices serving clients across EMEA, North America and APAC.As an EPAM Systems, Inc. (NYSE: EPAM) company, a leading global provider of digital platform engineering and development services, we deliver advanced financial services solutions by empowering operational insights, driving innovation, and enabling more effective risk management in an increasingly data-centric world. Together with EPAM, we combine deep industry expertise with cutting-edge technology to help clients stay ahead in a rapidly evolving financial landscape, offering comprehensive solutions that drive business transformation and sustainable growth.The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.ResponsibilitiesProvide production support for the Calypso platform across trading, risk, settlements, and accounting modulesMonitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring toolsInvestigate and resolve incidents raised by business users within agreed SLAsTriage issues, perform root cause analysis, and escalate complex problems to support or development teamsSupport users across trade capture, confirmations, settlements, cash management, and reporting workflowsAssist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliationTroubleshoot pricing, valuation, and market data issues in coordination with quants and market data teamsSupport asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)Write and execute SQL queries (Oracle/Sybase) to investigate data issuesReview and interpret Calypso logs, engine outputs, and Java stack tracesSupport interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)Assist with deployments, patch installations, environment refreshes, and user access managementAs a Senior on the team, you will be expected to mentor and support junior resourcesRequirementsA minimum of 3 years of experience as Calypso Support AnalystHands on Calypso application knowledgeExperience of incident and problem managementExcellent stakeholder management skillsOpen to relocation/business travelWe offerPrivate Healthcare PackagePensionEmployee Assistance ProgrammeEnhanced Maternity policyGroup Life Protection BenefitGive as You EarnCycle to Work SchemeEmployee Referral Bonus SchemeDiversity NetworksAccess to a range of skills and certificationsEPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.Why Join EPAMWORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.