Senior Business Travel Consultant - Relocation needed to Portugal (Z866)

Workster; Málaga; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading travel consultancy is seeking an experienced Customer Support Specialist to provide customer support for travel bookings. The role requires fluent English and significant experience in a business travel consultant position. You will work remotely or in a hybrid model, with numerous benefits including competitive pay and comprehensive health coverage. Join a company that values work-life balance and personal growth.

Servicios

Competitive remuneration package

Flexible work model

Medical, dental, and vision plans

Paid parental leave

Mental health support programs

Connectivity stipends

Formación

• 5+ years of experience in a business travel consultant role.
• 3+ years of experience using GDS platforms.
• Experience in customer-facing roles or contact center environments.

Responsabilidades

• Provide customer support via chat, calls, and emails.
• Stay updated on relevant travel information and service providers.
• Handle complex travel bookings effectively.

Conocimientos

Fluent English (C1)

Customer service experience

Proficiency with Gmail

Proficiency with Zendesk

Proficiency with Slack

Proficiency with Salesforce

Herramientas

GDS (Sabre, Amadeus, or Galileo)

Descripción del empleo

Work Remotely, Live Fully — From Portugal

Why Portugal?

• 300+ days of sunshine
• Vibrant expat and tech communities
• Delicious food, world-class wine, and friendly locals
• Lower cost of living (but high quality of life!)

Why Remote Work?

• Work where you feel inspired (beach, café, or castle!)

Responsibilities

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services

Requirements

• Fluent English (C1), both written and spoken
• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
• Experience in customer-facing roles or contact center environments
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)

What we offer

• Competitive remuneration package based on experience, skills, and performance
• Flexible work model – Remote (Portugal) or Hybrid (Lisbon)
• Medical, dental, and vision plans with premium coverage
• Paid parental leave and bereavement leave
• Mental health support programs
• Connectivity stipends to support remote work
• Guidance, training, and career development tools

Portugal + Remote Work = The Dream

Live in Lisbon, surf in Ericeira, wine-taste in Porto — all while crushing your remote goals. Relocate your life, not your job. Portugal awaits.

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