Senior Business Consultant (fluent ES & EN required)

Atento; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Atento, a leading global provider of CRM/BPO services, is looking for a CX Business Consultant to develop customer-centric strategies that align with client objectives. This role involves conducting market research, crafting business cases, and collaborating with cross-functional teams to deliver innovative solutions within a hybrid working model. Ideal candidates have significant consulting experience, strong analytical skills, and the ability to facilitate client engagement.

Servicios

Exciting opportunity to build tech solutions

Permanent Contract

Career Opportunities in growing team

Formación

• 6+ years in management/strategy consulting roles.
• Proven track record in creating business cases for CX or digital transformation.
• Fluent in English and Spanish.

Responsabilidades

• Drive development and implementation of customer-centric strategies.
• Develop and present data-driven justifications for CX transformation.
• Lead workshops and strategic discussions with clients.

Conocimientos

Strategic thinking

Analytical capabilities

Workshop facilitation

Presentation skills

Communication

Collaboration

Client-facing sales

Travel flexibility

Descripción del empleo

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.

This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.

You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.

About the job

As a CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Your role also includes closely collaborating with internal teams (e.g., technology and design) to ensure that solutions are both innovative and feasible.

Key Responsibilities

• Strategy Development : Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.
• Business Case Creation : Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
• Client Engagement & Facilitation : Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).
• Market Research & Benchmarking : Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
• Cross-Functional Collaboration : Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.

You're likely a good fit if you have

• 6+ years of experience in management / strategy consulting roles.
• Strategic thinking and analytical capabilities
• Strong workshop facilitation and presentation skills
• Proven track record in creating business cases for CX or digital transformation
• Client-facing sales capabilities and boardroom experience
• Excellent communication and collaboration skills
• Travel flexibility and willingness to meet clients onsite
• Fluent in English and Spanish

What we offer

• Exciting opportunity to build the latest tech solutions for the biggest companies in the world
• Permanent Contract
• Full time job with hybrid model
• Career Opportunities (this team will grow and need leaders)

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!

At Atento you find more than what you are looking for!