Senior Business Consultant (Fluent Es & En Required)

This role is open to both Senior and Lead level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services, and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the user experience of their customers.

This team will be responsible for understanding clients' needs and crafting holistic, end-to-end, tech-enabled CX solutions to enable our clients to deliver best-in-class customer experiences.

You will work in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to develop custom CX solutions and will champion Atento’s shift from call center solutions to a tech-driven holistic CX solutions provider.

About the job

As a CX Business Consultant, you will develop and implement customer-centric strategies aligned with client objectives. Your responsibilities include conducting market research, creating compelling business cases, and presenting strategic proposals to client stakeholders, including C-level executives. You will collaborate closely with internal teams (e.g., technology and design) to ensure solutions are innovative and feasible.

Key Responsibilities

1. Create comprehensive CX strategies based on market analysis, customer insights, and business goals.
2. Business Case Creation: Develop and present data-driven justifications for CX transformation investments, measuring ROI and benefits.
3. Client Engagement & Facilitation: Lead workshops, discovery sessions, and strategic discussions with clients, including board-level presentations.
4. Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
5. Cross-Functional Collaboration: Work with design teams to align strategies with customer journey maps, and with solutions architects to ensure technical viability.

You're likely a good fit if you have

• 6+ years of experience in management or strategy consulting roles.
• Strategic thinking and analytical skills.
• Strong workshop facilitation and presentation abilities.
• Proven experience in creating business cases for CX or digital transformation.
• Client-facing sales skills and boardroom experience.
• Excellent communication and collaboration skills.
• Flexibility to travel and meet clients onsite.
• Fluent in English and Spanish.

What we offer

• Opportunity to build cutting-edge tech solutions for major global companies.
• Permanent Contract.
• Full-time job with a hybrid work model.
• Career growth opportunities as this team expands and develops future leaders.

If you are motivated by challenges and want to make an impact as part of a dynamic team, we look forward to your application!