Senior Barista

Ralph Lauren Corporation; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ralph Lauren Corporation is seeking a Cafe Manager in Barcelona to oversee daily operations, drive sales, and ensure customer satisfaction. The ideal candidate will have strong leadership and customer service skills, fostering a welcoming atmosphere while managing staff and operations effectively.

Formación

• Friendly and approachable personality.
• Strong customer service skills and knowledge.
• Ability to work independently and produce quality work.

Responsabilidades

• Coordinate and manage daily operations of the cafe.
• Drive sales and maintain a safe, clean work environment.
• Supervise and motivate staff while ensuring customer satisfaction.

Conocimientos

Customer Service

Attention to Detail

Communication

Leadership

Descripción del empleo

Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories : apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are among the most widely recognized in the world.

At Ralph Lauren, we foster an inclusive culture that unites and inspires our community, amplifies diverse voices, and promotes fairness and belonging through Talent, Education & Communication, Employee Groups, and Celebrations.

Position Overview

• Coordinate and manage the daily operations of the cafe.
• Ensure compliance with company guidelines and support the manager as needed.
• Drive sales and ATV to meet monthly targets.
• Maintain a safe, clean work environment following audit and AP standards.
• Supervise, lead, and motivate staff.
• Monitor customer satisfaction, address complaints, and resolve issues.
• Create a vibrant, welcoming atmosphere for customers.
• Demonstrate good communication and leadership skills.
• Support staff in resolving customer issues and delivering excellent service.
• Greet customers and provide high-quality beverages and recommendations.
• Coordinate orders with other baristas for smooth service.
• Manage stock and coffee supply orders.
• Keep records of hygiene audits, including temperature controls.
• Maintain cleanliness of the coffee bar area and organize service as needed.
• Train and set standards for baristas.
• Monitor hygiene and cleaning standards.
• Build friendly relationships with customers to foster loyalty and enhance reputation.
• Handle customer complaints professionally when managers are unavailable.

Experience, Skills & Knowledge

• Friendly and approachable personality.
• Strong customer service skills and knowledge.
• High attention to detail.
• Proficient in literacy and numeracy.
• Enthusiastic about developing skills and knowledge.
• Adaptable to change and open to new ideas and processes.
• Ability to work independently and produce quality work.

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