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Diabolocom, a European cloud-based contact centre and CX platform, is seeking a Senior Backend Software Engineer for the Auxiliary Squad in Barcelona. You will design and implement high‑performance backend services using Java/Kotlin, Spring Boot, and modern tooling, contributing to scalable distributed systems and no‑code workflow scenarios.
You will join a team of backend developers and QA engineers, with remote work options and a flexible setup.
Diabolocom is a leading European provider of AI-first, cloud-based contact centre (CCaaS) and customer experience (CX) solutions that help companies deliver seamless, personalised customer experiences at scale. The platform combines proprietary, purpose-built AI technology for customer service, native telecom infrastructure, and deep CRM integrations to automate tasks, elevate data quality, and empower agents across all customer touchpoints. Trusted by 400+ clients, with deployments across more than 60 countries in Europe, North America, South America, and the Middle East, Diabolocom combines the agility of SaaS innovation with carrier-grade voice performance. With eight offices worldwide and more than two decades of experience, the company is committed to advancing customer loyalty and growth through sovereign, intelligent, and scalable communication technology.
In the context of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Auxiliary Squad.
Auxiliary Squad is responsible for core technical services that ensure secure, high-performance access to the Diabolocom platform. The squad manages critical components such as the API Gateway and Authentication Services, which handle large volumes of traffic and serve as the entry point for all backend systems. In addition to these foundational services, the squad owns Scenario, a product that empowers users to design complex workflows through a no-code, block-based interface. Scenario enables flexible automation across a wide range of use cases, for example, scenarios for processing incoming calls, handling outgoing emails, applying AI post-processing to calls, and more.
In the coming year, we plan to: