Senior BA - Front-End Platforms & BPM (Madrid, Hybrid)

YunoJuno Limited; Comunidad de Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

YunoJuno Limited in Madrid is seeking an experienced Senior Business Analyst to drive front-end projects from the ground up, shaping customer experiences and journeys for multiple user personas. You will document BPMs, gather functional requirements, and align stakeholders from various backend systems for a unified platform.

Collaborate with business, operations, product and technology teams in an agile/hybrid environment to ensure delivery that meets strategic objectives and regulatory

Qualifications

• Experience as Senior BA in customer-facing digital platforms.
• Experience in BPM modeling and complex system integrations.
• Strong stakeholder management and workshops leadership.
• Experience in Agile, Scrum, Waterfall or hybrid delivery.

Responsibilities

• Lead exploratory phases of new front-end projects, defining the customer experience and journeys for distinct user personas.
• Partner with business stakeholders to understand customer-facing requirements and strategic objectives.
• Document current Business Process Models (BPM) and elicit business and functional requirements with full traceability to final delivery.
• Map and define customer journeys, user stories, process flows, and user experience requirements.
• Identify opportunities to improve customer experience, operational efficiency, and service delivery through integrated digital solutions.
• Ensure all requirements align with business objectives, operational processes, and regulatory considerations.
• Act as the primary liaison to align stakeholders representing different backend systems for integration.
• Organize and facilitate workshops, requirement-gathering sessions, process reviews, and solution walkthroughs.
• Prepare and maintain business requirements documents, process maps, user stories, training materials, and user guides.
• Present recommendations, analysis, and solution options to both business and technical audiences.

Skills

Stakeholder management

BPM modeling

Requirements gathering

Agile / Scrum

Process mapping

Front-end project initiation

Education

Bachelor's degree in Business Administration/Information Technology

Master's degree (Nice to have)

Job description

YunoJuno Limited in Madrid is seeking an experienced Senior Business Analyst to drive front-end projects from the ground up, shaping customer experiences and journeys for multiple user personas. You will document BPMs, gather functional requirements, and align stakeholders from various backend systems for a unified platform.

Collaborate with business, operations, product and technology teams in an agile/hybrid environment to ensure delivery that meets strategic objectives and regulatory