Senior Associate, Business Development Operations (German speaking)

Klook; Barcelona; On-site; EUR 42,000 - 60,000; Full time

Job summary

A leading travel platform is seeking a detail-oriented Senior Associate for Business Development Operations in Barcelona. This role requires fluency in German and English and focuses on developing the DACH market. Responsibilities include relationship management, market strategy support, and operational excellence. The ideal candidate will have 2-3 years of relevant experience and a collaborative mindset, working closely with teams across Europe. This full-time position offers a dynamic startup environment.

Qualifications

• Fluency in English and native-level German are essential.
• Familiarity with customer service or data entry.
• Ability to manage multiple priorities efficiently.
• Experience with content management systems, customer service, or data entry is a plus.

Responsibilities

• Develop the DACH market through business development and relationship management.
• Support strategy in Germany and grow Klook’s supply.
• Act as key operational contact for merchant partners.
• Act as key operational contact for core merchant partners, ensuring long‑term success through proactive communication, issue resolution, and partner satisfaction.
• Represent Klook on the ground with professionalism and credibility, engaging with merchants and institutions with a customer‑first, solutions‑oriented mindset.
• Strategic Account Support – work closely with regional leads and colleagues across departments such as Finance, Customer Service, Tech, and Marketing to drive execution for high‑priority accounts.
• Own key operational workflows such as onboarding, inventory setup, settlement reconciliation, customer support, and API operations.
• Growth & Sales Optimization – accelerate growth by identifying opportunities to boost sales, enhance activity pages, and ensure our supply remains competitive and aligned with Klook’s quality standards.
• Identify areas for improvement across different processes and systems.
• Operational Excellence – build strong working knowledge of Klook’s backend and frontend tools, systems, and processes to ensure smooth day‑to‑day operations and continuous improvement across the merchant journey.
• Onboard new travel products – tours, workshops, unique experiences, or even concert tickets.
• Update and manage existing travel products – manage critical schedule and inventory information as the needs of our merchants adapt.

Skills

Detail-oriented

Strong communication

Self-driven

Communication

Independent work

Education

2-3 years of work experience in relevant fields

Tools

Content management systems

Job description

Senior Associate, Business Development Operations (German speaking)

Join us for the Senior Associate, Business Development Operations (German speaking) role at Klook.

About Klook

Klook is a leading pan‑regional experiences platform in Asia Pacific, purpose‑built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile‑first, curated platform featuring diverse experiences across global destinations.

Core Values

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

Role Overview

We are expanding our Europe Business Development team and are looking for a Senior Associate to play a key role in developing the DACH market. This market‑ and language‑specific role requires fluency in English and native‑level German. Knowledge of the German travel market is a plus. You’ll work closely with our Business Development Managers and Supply Leads to enable success for our growing pool of merchant partners — from iconic attractions to hidden gems. This is a hands‑on role that blends operations, relationship management, and creative problem‑solving to help our partners thrive on Klook.

Responsibilities

• Market‑Specific Business Development & Relationship Management
• Support destination management and supply strategy in Germany, focusing on key regional markets and top destinations
• Contribute to growing and optimizing Klook’s supply by developing local market insights, identifying potential partners, and supporting onboarding and engagement efforts
• Act as key operational contact for core merchant partners, ensuring long‑term success through proactive communication, issue resolution, and partner satisfaction
• Represent Klook on the ground with professionalism and credibility, engaging with merchants and institutions with a customer‑first, solutions‑oriented mindset
• Strategic Account Support – work closely with regional leads and colleagues across departments such as Finance, Customer Service, Tech, and Marketing to drive execution for high‑priority accounts
• Own key operational workflows such as onboarding, inventory setup, settlement reconciliation, customer support, and API operations
• Growth & Sales Optimization – accelerate growth by identifying opportunities to boost sales, enhance activity pages, and ensure our supply remains competitive and aligned with Klook’s quality standards
• Identify areas for improvement across different processes and systems
• Operational Excellence – build strong working knowledge of Klook’s backend and frontend tools, systems, and processes to ensure smooth day‑to‑day operations and continuous improvement across the merchant journey
• Onboard new travel products – tours, workshops, unique experiences, or even concert tickets
• Update and manage existing travel products – manage critical schedule and inventory information as the needs of our merchants adapt

Who You Are

• Detail‑oriented and organized, with the ability to manage multiple priorities efficiently
• A strong communicator who builds trust with both internal teams and external partners
• Comfortable working independently and collaboratively across local and overseas teams
• Self‑driven and unfazed by routine or repetitive tasks, with a focus on consistency and continuous improvement

Preferred Qualifications

• A startup mindset: collaborative, adaptable, and ready to take initiative
• Familiarity with content management systems, customer service, or data entry
• 2‑3 years of work experience in a cross‑functional, multicultural, or startup setting
• Language proficiency: Native or fluent in German, with strong English skills (spoken and written). Additional European languages are a plus.
• Location: Ideally available to work on‑site as we set up our Barcelona office

EEO Statement

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully‑executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes. Klook will not be responsible for, and will not pay any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Business Development
• Industry: Software Development