Senior Agent, Connected Drive, Night Shift

Robert Bosch Group; Madrid; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa global busca un Ingeniero de Sistemas IT Senior para gestionar Microsoft Intune y AutoPilot en un entorno de trabajo moderno. Este puesto es vital para mantener más de 10,000 lugares de trabajo, asegurando un entorno IT eficiente y sin problemas. El candidato ideal tendrá experiencia en soporte IT de segundo y tercer nivel, así como un sólido conocimiento de tecnologías de Modern Workplace. Además, se valorará la capacidad de resolver problemas en un entorno dinámico y global. Si estás listo para unirte a un equipo innovador y contribuir a la mejora continua de la infraestructura IT, esta es tu oportunidad.

Formación

• Experiencia comprobada en soporte IT en un entorno empresarial global.
• Fuerte experiencia en tecnologías de Modern Workplace.

Responsabilidades

• Proveer soporte IT de segundo y tercer nivel, asistiendo al Service Desk.
• Gestionar y optimizar Microsoft Intune y AutoPilot para un entorno de trabajo seguro.

Conocimientos

Soporte IT de 2º o 3º nivel

Tecnologías de Modern Workplace

Microsoft Intune

Microsoft SharePoint

PowerApps

VoIP de Teams

Resolución de problemas

Comunicación en inglés y español

Herramientas

AutoPilot

Quest ODM

Sharegate

Descripción del empleo

Senior IT Systems Engineer – Modern Workplaces

Company : Ravago

Location : Tarragona / Barcelona / Girona / Lleida

Job Type : Full Time, Hybrid

Experience Level : Professional Experience

About Ravago

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values: human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Purpose of the Role

We are looking for a Senior IT Systems Engineer – Modern Workplaces to manage and maintain Microsoft Intune, AutoPilot, Policies, and Deployments across our global IT infrastructure. With over 10,000 workplaces managed by Intune & Windows 11, this role is critical in ensuring a seamless and efficient IT environment.

As a 2nd or 3rd Level IT Systems Engineer, you will assist our IT Service Desk team when they are unable to resolve complex issues. You will also play a key role in projects involving onboarding new companies, workplace alignment, and cleanup of legacy systems.

Requirements

1. Proven experience as a 2nd or 3rd Level IT Support Engineer in a global enterprise environment.
2. Strong expertise in Modern Workplace technologies, including:
3. Experience with Microsoft SharePoint (Involv), PowerApps, Quest ODM migration & Sharegate is a plus.
4. Knowledge of Teams VoIP and Low-Level Design of SharePoint & Intranet is beneficial.
5. Strong problem-solving skills and ability to work in a fast-paced, global IT environment.
6. Excellent communication skills in English and Spanish.
7. Ability to travel within Europe (15%) as needed.
8. Hybrid model with one required office day per week in Barcelona.

Principal Responsibilities / Tasks

1. Provide second and third-line IT support, assisting the Service Desk with escalated issues.
2. Manage and optimize Microsoft Intune, AutoPilot, Policies, and Deployments to ensure a stable and secure workplace environment.
3. Participate in IT projects related to onboarding new companies, standardizing workplaces, and removing legacy systems.
4. Troubleshoot and resolve complex technical issues in workplace infrastructure.
5. Ensure the security, performance, and compliance of workplace systems.
6. Develop and maintain technical documentation for IT configurations and procedures.
7. Train and guide 1st-line support engineers to improve overall service efficiency.

Apply Online