Senior Agent, Connected Drive, Night Shift

Robert Bosch Group; Bilbao; Híbrido; EUR 40.000 - 75.000; Jornada completa

Descripción de la vacante

A leading company seeks a Senior IT Systems Engineer – Modern Workplaces to manage Microsoft Intune and optimize deployment policies across a large IT infrastructure. This role is crucial for maintaining a seamless workplace environment, providing advanced support, and participating in significant IT projects. The ideal candidate will have robust experience in modern workplace technologies and excellent communication skills in both English and Spanish.

Formación

• Proven experience as a 2nd or 3rd Level IT Support Engineer.
• Strong expertise in Modern Workplace technologies.
• Excellent communication skills in English and Spanish.

Responsabilidades

• Manage and maintain Microsoft Intune, AutoPilot, Policies, and Deployments.
• Provide second and third-line IT support.
• Troubleshoot and resolve complex technical issues.

Conocimientos

Problem-Solving

Communication

Microsoft Intune

Microsoft SharePoint

Descripción del empleo

Experience Level : Professional Experience

About Ravago

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com .

Purpose of the Role

We are looking for a Senior IT Systems Engineer – Modern Workplaces to manage and maintain Microsoft Intune, AutoPilot, Policies, and Deployments across our global IT infrastructure. With over 10,000 workplaces managed by Intune & Windows 11, this role is critical in ensuring a seamless and efficient IT environment.

As a 2nd or 3rd Level IT Systems Engineer, you will assist our IT Service Desk team when they are unable to resolve complex issues. You will also play a key role in projects involving onboarding new companies, workplace alignment, and cleanup of legacy systems.

Requirements

• Proven experience as a 2nd or 3rd Level IT Support Engineer in a global enterprise environment.
• Strong expertise in Modern Workplace technologies, including :
• Experience with Microsoft SharePoint (Involv), PowerApps, Quest ODM migration & Sharegate is a plus.
• Knowledge of Teams VoIP and Low-Level Design of SharePoint & Intranet is beneficial.
• Strong problem-solving skills and ability to work in a fast-paced, global IT environment.
• Excellent communication skills in English and Spanish.
• Ability to travel within Europe (15%) as needed.
• Hybrid model with one required office day per week in Barcelona.
• Provide second and third-line IT support, assisting the Service Desk with escalated issues.
• Manage and optimize Microsoft Intune, AutoPilot, Policies, and Deployments to ensure a stable and secure workplace environment.
• Participate in IT projects related to onboarding new companies, standardizing workplaces, and removing legacy systems.
• Troubleshoot and resolve complex technical issues in workplace infrastructure.
• Ensure the security, performance, and compliance of workplace systems.
• Develop and maintain technical documentation for IT configurations and procedures.
• Train and guide 1st-line support engineers to improve overall service efficiency.

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