Senior Account Manager Spain (F/H)

Tamarind Intelligence; Madrid; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Home office setup support

Employee benefits

Gift cards and event tickets

Competitive compensation

Continuous learning

Descripción de la vacante

Treezor is seeking an experienced Account Manager for the Spanish market, reporting to the Head of Account Management Europe. You will manage a client portfolio on the Spanish market, coordinating with Implementation, Legal, Compliance, and Finance.

Based in Madrid or Paris, you will lead onboarding, organize meetings, monitor KPIs and SLAs, upsell services, and ensure client satisfaction through proactive communication and collaboration.

Formación

• 5+ years of experience in an Account Manager role.
• Strong knowledge of payment, fintech or banking sector is mandatory.
• Fluent in Spanish (mandatory), in English and/or French.
• Strong organization skills and attention to detail.
• Autonomy and excellent interpersonal skills.

Responsabilidades

• Participating in client onboarding with project management and coordination with internal departments.
• Organizing and leading client meetings and assisting with contract signing.
• Assisting in creation of agent or distributor files and during implementation.
• Managing client relationships with monthly/quarterly meetings and KPI/SLAs tracking.
• Upselling services and ensuring client satisfaction, monitoring billing and payments.
• Keeping up with industry news and maintaining proactive client communications.

Conocimientos

Account management

Client relations

Organization

Attention to detail

Autonomy

Interpersonal skills

Spanish fluency

English/French

Descripción del empleo

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Spanish market.

Your responsibilities will include:

Participating in client onboarding:

• Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)

• Organizing and leading client meetings

• Assisting with contract signing

• Assisting with the creation of the agent or distributor file

• Assisting during the implementation phase

• Participating in the follow-up of clients in production

Project management and coordination of the Client relationship:

• Organizing and leading monthly/quarterly client meetings

• Keeping track of and sharing the client’s news (both externally and within Treezor)

• Monitoring tickets and requests to provide solutions

• Working as a team and coordinating communication with the client

• Ensuring client satisfaction

• Upselling services offered by Treezor

Management of additional tasks:

• Actively contributing to client satisfaction

• Monitoring the client billing process and ensuring there are no payment delays

• Keeping up with industry news and client updates

• Monitoring KPIs and SLAs

Requirements:

• 5+ years of experience in an Account Manager role

• Strong knowledge of payment, fintech or banking sector is mandatory

• Fluent in Spanish (mandatory), in English and/or French

• Strong organization skills

• Attention to detail, autonomy, and excellent interpersonal skills

• Role based in Madrid or Paris

Joining the TREEZOR adventure also means:

• An agile, dynamic, and fast-growing environment, with offices in the heart of Paris (near the Arc de Triomphe) and Rennes (near the train station)

• Continuous learning opportunities

• A collaborative culture where creativity is encouraged

• Competitive compensation

• A hybrid work model with financial support for setting up your home office

• Employee benefits (perks, gift cards, tickets to cultural and sports events, etc.)

• Through its hiring practices, Treezor promotes diversity, gender equality in the workplace, and the inclusion of employees with disabilities.