Senior Account Manager

MarketLeap; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is revolutionizing e-commerce for D2C brands. As a Senior Account Manager, you'll engage with inspirational brands across various marketplaces, ensuring their success and satisfaction. This role offers the chance to work in a dynamic environment where your analytical skills and proactive approach will drive impactful solutions. With a focus on continuous learning and growth, you'll be part of a team that values innovation and collaboration. Embrace the flexibility of remote work and enjoy exciting benefits while making a significant impact in the e-commerce landscape.

Servicios

Budget for online courses

MultiSport card

Mental Wellness Program

Flexible working hours

Home office options

Formación

• 3+ years in e-commerce or B2B SaaS, managing customer success processes.
• Strong analytical skills with a proactive approach to customer needs.

Responsabilidades

• Coordinate onboarding for new brand partners and manage existing relationships.
• Analyze performance reports and ensure adherence to contractual obligations.

Conocimientos

Customer Success Management

Data Analysis

Communication Skills

Problem-Solving

Organizational Skills

Proactive Approach

Educación

Bachelor's Degree

Herramientas

Excel

VBA

SQL

Descripción del empleo

MarketLeap is an AI-driven platform to instantly scale e-commerce sales across all marketplaces. Our founders, former executives at Amazon and Rocket Internet, recognized that D2C brands only reach a small portion of the fragmented e-commerce market due to the complexity and inefficiencies of marketplaces. These challenges prevent D2C sellers from focusing on their core business, such as product development. To address this, we built a fully integrated software solution that empowers D2C brands to seamlessly scale across multiple marketplaces worldwide.

We aspire to shatter the e-commerce boundaries in the same transformative fashion that Amazon achieved for the retail landscape.

We're well-funded and backed by top investors and are now looking for a smart and ambitious Senior Account Manager to engage with and manage inspirational brands in MarketLeap’s portfolio across different e-commerce channels including Amazon, eBay, Bol, etc.

About You

Experience :

• 3+ years of relevant work experience, preferably in e-commerce or B2B SaaS.
• Proven track record in managing customer success processes, including coordination, training, performance management, joint planning, and cross-functional collaboration.
• Demonstrated ability to build scalable solutions to drive customer satisfaction.
• Proactive and action-oriented approach to addressing customer needs.
• Strong organizational skills with the ability to prioritize effectively in fast-paced environments.
• Strong data analysis skills to identify growth opportunities.
• Exceptional verbal and written communication skills, with the ability to present findings clearly to diverse audiences, including senior executives.
• Curious, independent, and problem-solving mindset with a passion for learning and impact-driven work.

What You’ll Be Doing

1. New Brands Onboarding :

• Coordinate the onboarding process for new brand partners, ensuring a seamless transition.
• Collaborate with cross-functional teams to gather documentation and essential information.
• Facilitate contract negotiations, ensuring alignment with company policies.

2. Existing Brands Management :

• Serve as the primary point of contact for existing brand partners, maintaining strong relationships and addressing their needs.
• Analyse performance reports to identify trends and provide actionable insights.
• Ensure brands adhere to contractual obligations, policies, and guidelines.

What Success Looks Like

• Effective execution of short-term and mid-term objectives.
• Fluency in English is essential, fluency in German is nice to have.
• Prior professional or managerial experience in Business Development and Operations.
• Strong analytical capabilities, leveraging tools like Excel, VBA, and SQL for data-driven decision-making.
• Excellent communication and positive influencing skills combined with sound business judgment.
• Ability to adapt in dynamic, high-pressure environments and manage ambiguity effectively.

What’s In It For You

• Innovative Work : Be a key player in building the world’s first fully integrated e-commerce platform, revolutionizing how D2C brands operate across global marketplaces.
• Growth Opportunities : Accelerate your career with increased responsibilities and leadership roles in a rapidly growing startup.
• Work-Life Balance : Enjoy flexibility with remote work options and a relaxed work environment in Luxembourg.
• Exciting Benefits :

Budget for online courses, books, and conferences

MultiSport card to access sports facilities

Mental Wellness Program to support your well-being and self-care

Flexible working hours and home office

Our Values

At MarketLeap, we embrace long-term thinking, responsibility, and continuous learning. We foster a culture of collective ownership and accountability, where everyone contributes to our shared success. We believe in creating an inclusive and diverse environment where all voices are heard, and everyone can thrive.

Join us at MarketLeap and help revolutionize how D2C brands scale globally through cutting-edge technology, automation, and AI.