Seller Success Specialist (French & Spanish)

PromoFarma Ecom, S.L.; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading online pharmacy group is seeking a Seller Success Specialist in Barcelona to enhance marketplace experiences across Europe. You will provide multi-channel support, resolving seller issues and contributing to service improvements in a collaborative environment. The role offers a hybrid work model, competitive salary, and various employee benefits, including health insurance and training opportunities.

Servicios

Ticket restaurant 11€ / day worked

25 days of holiday

Health insurance with Sanitas

Access to wellness platform

Discounts on purchases

Training opportunities

Employee events and celebrations

Formación

• 2+ years in Customer Support, Call Center, or Marketplace Operations.
• Fluent in French and Spanish; upper-intermediate English required.
• Strong communicator with positive attitude.

Responsabilidades

• Deliver prompt, friendly support across inbound channels: phone, email, live chat.
• Manage and resolve incidents, proactively following cases until full resolution.
• Support sellers with pre- and post-order operations (returns, replacements, refunds).

Conocimientos

Customer Support

Communication

Problem-Solving

Organizational Skills

Educación

Higher education in Business Administration or similar

Descripción del empleo

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries. With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click.

In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe. With an innovative business model, our marketplace does not manage stock or warehouses, it integrates the catalog of products, pricing, and stock levels of the most important and trusted off-line pharmacies in a single website, achieving 24h delivery service for more than 200.000 products and 10.000 brands from more than 1.000 pharmacies and health stores. Our business model and service have received several awards like the prize for Best Webshop in Spain as well as the Best Mobile App from the E-Commerce Awards.

Tired of tickets without meaning?

Let’s turn your customer care talent into real impact and elevate the Marketplace experience!

At PromoFarma by DocMorris, we believe great service is more than solving problems—it's about creating trust and shaping the future of health commerce. As a Seller Success Specialist , you'll be the voice of care, the calm in the chaos, and the problem-solver who turns seller concerns into brand loyalty.

We’re not just looking for someone to answer calls—we’re looking for someone ready to own conversations that matter.

Your Mission : Shape seamless experiences across Europe

As part of our Customer Success team, you'll handle multi-channel support (calls, emails, chat) and become a go-to expert for our network of sellers. Whether it’s resolving delivery issues or navigating post-order complexities like returns or refunds—you’ll be the bridge between fast resolution and long-term satisfaction.

This is your chance to grow in an international environment while making a direct impact on the health and wellbeing of millions.

What You'll Be Owning

Deliver prompt, friendly support across inbound channels : phone, email, and live chat

Manage and resolve incidents, proactively following cases until full resolution

Collaborate with internal teams to coordinate and resolve cross-functional issues

Support sellers with pre- and post-order operations (returns, replacements, refunds)

Troubleshoot product catalogue issues and advocate for seller success

Contribute ideas to improve tools, processes, and the seller experience

What You Bring to the Table

We’re looking for someone who’s resourceful, detail-oriented, and thrives in a collaborative environment. You're not just good with people—you genuinely care.

Higher education in Business Administration or similar

2+ years in Customer Support, Call Center, or Marketplace Operations

Fluent in French and Spanish ; upper-intermediate English required

Strong communicator with a naturally positive attitude

Problem-solver with exceptional planning and organizational skills

Team player : open to feedback, eager to share wins (and learn from misses)

Cool under pressure and laser-focused on quality

Why PromoFarma by DocMorris?

We’re part of Europe’s leading online pharmacy group—but we act like a nimble tech startup. At PromoFarma, you’ll find :

A diverse, inclusive workplace with over 20 nationalities

Hybrid work model with flexible hours

Ongoing training and internal mobility programs

Culture of collaboration, innovation, and trust

A mission-driven company working to democratize access to health and wellness across Europe

Ready to Make a Difference?

If you're passionate about customer satisfaction, multilingual, and eager to grow in a fast-paced eCommerce environment— we’d love to hear from you .

Apply now and let’s build the next era of digital health together.

Barcelona, Hybrid

Full-time

6-Month Contract

eCommerce

Customer Experience

Ticket restaurant 11€ / day worked

25 days of holiday

Birthday day-off + 50€ voucher to spend on our website!

Health insurance with Sanitas is paid by PromoFarma (for those who want it!)

Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.

Opportunity to participate in the employee participation program (stock options)

10% discount on our website on each purchase and up to 30% discount on DocMorris branded products

Access to eLearning platforms such as LinkedIn Learning

Individual training opportunities and budget for personal development

Access to corporate wellness plattform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app

Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i "

Great employee events and annual company celebrations