Seller Operations Program Manager (Longtail)

Jordan martorell s.l.; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative e-commerce platform is seeking a Seller Operations Program Manager in Madrid. The successful candidate will lead programs to optimize the seller experience, analyze market trends, and enhance sales performance. Candidates should have over six years of e-commerce operations experience and be fluent in both Spanish and English. This position requires working 100% from the office, located near Metro Station Avenida de América.

Formación

• Over six years of e-commerce operation experience, preferably in the Spanish market.
• Familiarity with e-commerce platform operations.
• Native in Spanish and fluent in English.

Responsabilidades

• Drive seller business growth and customer satisfaction.
• Analyze market trends to formulate effective operational strategies.
• Collaborate with teams to improve seller experience.

Conocimientos

E-commerce operations

Data analysis

Communication skills

Problem solving

Educación

Bachelor's degree or above in Business or Data analysis

Descripción del empleo

About Miravia

Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role

We are looking for a results-oriented and proactive Seller Operations Program Manager to lead and manage key programs focused on optimizing the seller experience. You will be responsible for setting and monitoring KPIs, identifying operational inefficiencies, and collaborating with cross-functional teams to define best practices and drive continuous improvement.

Key Responsibilities

• Responsible for small and medium-sized sellers operations in Madrid, Spain, driving seller business growth and customer satisfaction.
• Analyze market trends and seller data to formulate and execute effective operational strategies, enhancing sellers' sales performance and platform engagement.
• Collaborate with cross-functional teams to address seller issues, improving the seller experience throughout the process.
• Establish and maintain strong trust with sellers, conducting regular communication, providing operational guidance and training to enhance sellers' platform knowledge and skills.
• Monitor and report on operational metrics, providing feedback for continuous improvement of platform features and services.

Requirements

• Bachelor\'s degree or above in Business, Data analysis, or a related field.
• More than six years of e-commerce operation experience, with a preference for experience working in the Spanish market.
• Familiarity with e-commerce platform operations and the ability to independently analyze and solve problems.
• Excellent communication and interpersonal skills to work with cross-cultural and cross-functional teams.
• Native in Spanish and fluent English.

Application Process

Ready to embark on this journey with us? Please send your CV in English!

Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América (Madrid).

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!