Seller Onboard Asc - RCO [CHINESE], In-Person Verification - VAR

Amazon; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Madrid seeks dedicated individuals for a role involving live video call support to verify sellers' identities. Candidates should have a degree in Chinese / Mandarin and possess strong communication skills. This position offers an opportunity to work in a dynamic environment ensuring trust and safety in online transactions. Ideal for recent graduates or those with customer service experience.

Formación

• Graduation or Postgraduate degree in Chinese / Mandarin.
• Native-level written and verbal skills in the language.

Responsabilidades

• Communicate effectively via live video calls with sellers.
• Review and verify seller identity details.
• Provide exceptional customer service skills during identity verification.

Educación

Graduation or Postgraduate degree in Chinese / Mandarin

Descripción del empleo

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build trust with our customers and sellers. Amazon hires the brightest minds; are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

Job description:

Amazon is seeking dedicated, hardworking, analytical, and results-oriented individuals. Candidates will be responsible for a wide range of duties related to investigating and eliminating online e-commerce risks. The position requires an analytical mind, detailed investigation skills, and excellent judgment. Productivity and quality assurance will be evaluated alongside the overall contribution to the development of the department.

Key job responsibilities:

1. Communicate effectively via live video call with our customer base – third-party sellers who want to sell on Amazon in its various marketplaces.
2. Review the seller’s identity details (information & documents) over a live video call.
3. Verify ownership of the documents submitted by sellers.
4. Assess the legitimacy of documents by reviewing online copies.
5. Reduce avoidable friction for legitimate sellers and stay updated on Standard Operating Procedures (SOPs) and other policies.
6. Serve as an Amazon ambassador and offer live assistance to sellers during identity verification, helping them complete the process.
7. Provide exceptional customer service skills via live video call.
8. Maintain composure during live video calls as a representative of the Amazon brand.
9. Be flexible to be trained for additional business-related skills and work types.
10. Take appropriate actions to identify and help minimize risks posed by fraud patterns and trends.
11. Consistently achieve or exceed weekly productivity and quality standards.
12. Participate in ad hoc projects or assignments as necessary.

These positions are ideal for recent graduates or individuals with customer service backgrounds.

BASIC QUALIFICATIONS:

• Graduation or Postgraduate degree in Chinese / Mandarin.
• Native-level written and verbal skills in the language.

PREFERRED QUALIFICATIONS:

• Graduation or Postgraduate degree in Chinese / Mandarin.
• Native-level written and verbal skills in the language.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit [link]. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.

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