Seller Engagement Associate with German and English, Seller Engagement

Amazon Spain Services, S.L.; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Amazon is seeking a dedicated support agent to assist Selling Partners in navigating compliance requirements across Europe. This role will engage with sellers from various countries, leveraging communication and analytical skills to enhance their experience on the platform. Join a vibrant multicultural team in sunny Barcelona, where you will play a crucial role in helping businesses thrive on Amazon.

Formación

• Proficiency (C1 level) in English and German.
• Previous working experience in customer service/contact center.
• Good data analysis skills.

Responsabilidades

• Support Amazon Selling Partners on compliance needs.
• Manage sensitive issues and maintain performance metrics.
• Collaborate with internal departments to resolve issues.

Conocimientos

Effective communication

Data analysis

Time management

Herramientas

MS Office Excel

Descripción del empleo

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces. We obsess over providing world class support to Merchants selling on Amazon.

EU authorities continue to introduce new legislations that makes it challenging for Selling Partners to comply and do business across Europe. Until now, our team has covered VAT and product compliance regulations, but as of today we add Sustainability into our journey. This change in Sustainability landscape required Amazon to take the forefront on Selling Partners’ compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.

The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Working hours : Monday to Friday from 9AM to 17PM. Presence at the office is required 5 days a week.

Key job responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.

A day in the life

Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.

About the team

We are a team born in 2018. We started our journey as a small team that has now grown into 6 regions. Our core values are innovation, inclusion and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard while being experts on "Having fun".

BASIC QUALIFICATIONS

• Proficiency (C1 level) in English and German
• Previous working experience within a customer service / contact center environment.
• Computers & Internet skills, specifically in MS Office Excel.

PREFERRED QUALIFICATIONS

• Other EU languages such as Italian, German or Spanish would be an advantage.
• Business acumen in areas of Global e-commerce and retail.
• Good data analysis skill
• Effective communication, composure, and professional attitude.
• Process improvement awareness and experience
• Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good attitude.