Security Exposure Analytics Lead

Bank Julius Bär & Co. Ltd.; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking an Employee Listening Lead in People Analytics and Insights to own global listening programs across census, pulse, onboarding, exit, and lifecycle surveys. You will drive escalation-ready insights, develop a phased roadmap beyond annual surveys, and ensure confidentiality and data governance across regions.

This role requires extensive experience in survey research, advanced analytics, and strong collaboration with executive teams.

Qualifications

• 10–12 years in employee listening or related research with 4+ years running surveys at scale
• Experience building listening portfolios beyond annual surveys
• Strong survey methodology: item/scale design, validity, trend management
• Knowledge of Qualtrics EmployeeXM for hierarchies and dashboards
• Applied statistics: driver analysis, regression, significance testing, segmentation with R/Python
• Text analytics using Qualtrics Text iQ or similar and AI-assisted analysis
• Proven track record presenting insights to senior leaders
• Ability to translate results into manager actions with measurable adoption
• Ability to collaborate across regions/time zones while protecting confidentiality
• Understanding GDPR and ethical use of employee data
• Bachelor's in psychology/statistics/social sciences/economics or related
• Fluent professional English, written and spoken

Responsibilities

• Own the global employee listening calendar across census, pulse, and lifecycle surveys
• Design and launch onboarding and exit surveys triggered from HR events
• Extend listening into lifecycle moments like internal moves and leaves
• Develop a 360 feedback offering for leaders with confidentiality rules
• Link listening data to business outcomes with PA&I team
• Translate results into concise narratives for SLT and regional leaders
• Support AI-enabled manager tools development and adoption measures
• Quality‑assure Qualtrics configuration and data governance

Skills

Fluent English

Employee listening

People analytics

Survey methodology

Applied statistics

Text analytics

Executive communication

Stakeholder management

Cross-cultural awareness

GDPR compliance

Education

Bachelor's in psychology or related field

Master's in industrial-organisational psychology or related

Tools

Qualtrics EmployeeXM

R or Python

Qualtrics Text iQ

Qualtrics API

Workday/SAP SuccessFactors HRIS

Job description

Employee Listening Lead, People Analytics and Insights

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

What you'll do

• Own the global employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue.
• Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.
• Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness.

Listening portfolio expansion

• Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events.
• Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave.
• Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.
• Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use.
• Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports.

Survey design

• Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability.
• Manage translation and cultural equivalence across countries and languages.
• Define sampling approaches for pulse surveys and targeted listening activity.

Analysis and insight

• Run driver analysis, significance testing, and segmentation across the organization, including small-team reporting within anonymity rules.
• Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.
• Link listening data to business outcomes such as attrition, performance, and utilisation, working with the wider PA&I team.

Executive communication

• Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners.
• Present findings directly to senior audiences and defend your methodology and results under questioning.

Manager enablement and action

• Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.
• Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured.
• Produce practical guidance that helps managers interpret results and act.

Platform and governance

• Specify, review, and quality‑assure Qualtrics configuration: hierarchies, metadata, dashboards, role‑based access, and anonymity thresholds.
• Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required.
• Manage the day-to-day relationship with Qualtrics as a vendor.

What you'll bring

• 10-12 years in employee listening, people analytics, organisational research, or survey research, with at least 4 years running employee surveys at scale in a large or multinational organisation.
• Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programmes.
• Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration.
• Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality‑assure hierarchies, metadata, dashboards, role‑based access, and anonymity thresholds.
• Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands‑on use of R or Python alongside Qualtrics.
• Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis.
• A track record of presenting survey insight to senior leaders and influencing decisions.
• Experience turning results into manager action, with evidence of how adoption was driven and measured.
• Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones.
• Sound understanding of confidentiality, GDPR, and ethical use of employee data.
• Bachelor's degree in psychology, statistics, social sciences, economics, or a related field.
• Fluent professional English, written and spoken.

Nice to have

• Master's degree in industrial‑organisational psychology, organisational behaviour, or quantitative social science.
• Qualtrics EX certification, or experience as a Qualtrics EX administrator.
• Experience consolidating survey platforms or programmes across entities, for example after a merger.
• Experience designing or running 360 feedback programmes.
• Experience with AI assistants or chat‑based tools that surface survey data to managers.
• Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar).
• Experience with works councils and European employee consultation requirements.
• Professional proficiency in Spanish or another major language used in NTT DATA's workforce.
• Mentoring or informal team leadership experience.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.