Client Project Manager

Dimension Data Solutions Limited (Kenya); Madrid; Hybrid; EUR 65,000 - 95,000; Full time

Job summary

NTT DATA is seeking a seasoned Client Project Manager to lead concurrent client projects, from concept to implementation, ensuring quality and client satisfaction. You will coordinate with stakeholders, manage scope, budget and changes, and act as the single point of contact for clients.

In a hybrid working environment, you will support pre-sales activities, scope and cost project solutions, and drive successful outcomes in multinational settings with a focus on delivery excellence and business

Qualifications

• Bachelor's degree in business and/or project management or related field.
• PMP certification is required.
• ITIL certification is beneficial.
• Experience in multinational professional services environments.

Responsibilities

• Leads and directs concurrent standard or complex projects.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations as a single point of contact.
• Delivers the project within baselined budget and on time with quality criteria.
• Manages the delivery including rigorous scope control and change management.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by scoping and costing a project solution.

Skills

Project management

Stakeholder engagement

Risk management

Communication

Change management

Negotiation

Education

Bachelor's degree in business/project management or related field

PMP certification

ITIL certification beneficial

Tools

Microsoft Project

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

Key responsibilities:

• Leads and directs concurrent standard or complex projects.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation or resource assignment etc.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Seasoned ability to manage urgent and complex tasks simultaneously.
• Seasoned business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Seasoned influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Seasoned ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Seasoned knowledge of the industry, domain, or technology related to the client's project.
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience:

• Seasoned project management experience preferably in a multinational professional services environment.
• Seasoned client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, rac