Employee Listening Lead, People Analytics and Insights

NTT DATA, Inc.; Madrid; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a senior Employee Listening Lead to shape and run its global listening program from Madrid. You will own the calendar across surveys, plus design onboarding, exit, and lifecycle questionnaires, with cross-country coordination and data privacy in mind.

You will analyze results with Qualtrics and R/Python, present to the Senior Leadership Team, and drive manager action through practical guidance and AI-enabled tools. Hybrid working in Madrid is offered.

Qualifications

• Must have a university degree in a related field.
• Experience running surveys at scale in a multinational setting.
• Strong knowledge of survey methodology and cross-cultural administration.
• Hands-on use of R or Python with Qualtrics data.
• Excellent English communication and presentation skills.

Responsibilities

• Own the global employee listening calendar across census, pulse surveys, and lifecycle surveys.
• Expand listening portfolio beyond annual surveys with onboarding, exit, lifecycle, and pulse programs.
• Design surveys, ensure translation and cultural equivalence, and define sampling approaches.
• Run driver analysis, significance testing, and segmentation across the organization.
• Translate results into concise narratives for Senior Leadership and HR partners.
• Enable managers with guidance and AI-enabled tools, tracking adoption and impact.
• Ensure GDPR compliance and data protection in all listening activities.

Skills

Employee listening

People analytics

Survey research

Qualtrics EmployeeXM

Text analytics

R or Python

Executive storytelling

Manager enablement

Cross-region communication

GDPR knowledge

Fluent English

Education

Bachelor's degree in psychology, statistics, social sciences, economics, or related field

Tools

Qualtrics EmployeeXM

Qualtrics Text iQ

R

Python

Qualtrics API

Workday/SAP SuccessFactors

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion -- it's a place where you can grow, belong and thrive.

What you'll do

Employee listening strategy

• Own the global employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue.
• Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.

Listening portfolio expansion

• Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness.
• Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events.
• Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave.
• Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.
• Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use.
• Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports.

Survey design

• Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability.
• Manage translation and cultural equivalence across countries and languages.
• Define sampling approaches for pulse surveys and targeted listening activity.

Analysis and insight

• Run driver analysis, significance testing, and segmentation across the organization, including small-team reporting within anonymity rules.
• Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.
• Link listening data to business outcomes such as attrition, performance, and utilization, working with the wider PA&I team.

Executive communication

• Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners.
• Present findings directly to senior audiences and defend your methodology and results under questioning.

Manager enablement and action

• Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.
• Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured.
• Produce practical guidance that helps managers interpret results and act.

Platform and governance

• Specify, review, and quality-assure Qualtrics configuration: hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.
• Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required.
• Manage the day-to-day relationship with Qualtrics as a vendor.

What You'll Bring

• 10-12 years in employee listening, people analytics, organizational research, or survey research, with at least 4 years running employee surveys at scale in a large or multinational organization.
• Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programs.
• Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration.
• Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality-assure hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.
• Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands-on use of R or Python alongside Qualtrics.
• Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis.
• A track record of presenting survey insight to senior leaders and influencing decisions.
• Experience turning results into manager action, with evidence of how adoption was driven and measured.
• Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones.
• Sound understanding of confidentiality, GDPR, and ethical use of employee data.
• Bachelor's degree in psychology, statistics, social sciences, economics, or a related field.
• Fluent professional English, written and spoken.

Nice to have

• Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science.
• Qualtrics EX certification, or experience as a Qualtrics EX administrator.
• Experience consolidating survey platforms or programs across entities, for example after a merger.
• Experience designing or running 360 feedback programs.
• Experience with AI assistants or chat-based tools that surface survey data to managers.
• Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar).
• Experience with works councils and European employee consultation requirements.
• Professional proficiency in Spanish or another major language used in NTT DATA's workforce.
• Mentoring or informal team leadership experience.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.