Security Analyst

Arkose Labs; Barcelona; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A cybersecurity solutions company in Barcelona seeks a Data Support Analyst to enhance customer security through data analysis. The role involves collaboration with various teams to improve tools and provide technical support. Candidates should have over 4 years of relevant experience and strong problem-solving skills. The ideal applicant will have a degree in a related field and excellent communication abilities.

Servicios

Cutting-edge technology

Professional development opportunities

Innovative culture

Formación

• 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company.
• Strong understanding of information security.
• Skilled in data visualization tools.

Responsabilidades

• Lead the team in improving data utilization for customer security.
• Collaborate across teams to enhance tools for data analysis.
• Provide technical support and manage customer communications.

Conocimientos

Data analysis

Customer support

Problem-solving

Attention to detail

Data visualization

Communication skills

Educación

Degree in Computer Science, Mathematics, Statistics or Equivalent

Descripción del empleo

Overview

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud.

Arkose Labs protects enterprises from cybercrime and abuse. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs is recognized by G2 as the 2025 Leader in Bot Detection and Mitigation and serves a global enterprise client base including Fortune 500 companies.

Position Summary

Your primary focus for this position is to analyze the web traffic coming through our customer’s endpoints, detect attack patterns, and funnel the attackers through appropriate channels. This is a customer support/escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, and others to provide an excellent customer experience and prevent fraud across various industries. You will contribute to driving success for our customers’ security initiatives through alignment with Engineering, Threat Research, and Product.

As a member of Arkose Labs, you will be part of a team delivering our patent-pending security service to customers around the globe.

Primary Responsibilities

• Provide leadership in an innovative and dynamic team that informs, influences, and supports improved use of data for decision making in customer security through direct support and capacity building
• Increase the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and response
• Help drive customer adoption and deliver on Arkose Labs value proposition
• Collaborate with CSOps to develop technical approaches and new or enhanced tools to improve data analysis and utilization
• Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance
• Serve as escalation point-of-contact for customers on data analytics and security settings
• Provide technical support and guidance to customers
• Manage customer communications for analytic and security settings
• Collaborate with internal organizations on projects and initiatives
• Identify and document process improvements
• Identify expansion opportunities, future use cases and implementation rollouts with customers

Must Have

• 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company
• Customer support and escalation experience
• Strong understanding of information security
• Ability to quickly learn and support new technologies
• Self-motivated with demonstrated problem-solving skills
• Strong attention to detail
• Team player, willing to learn, research and teach others
• Excellent written and verbal communication skills
• Strong work ethic, customer focus and winning attitude
• Skilled in data visualization tools
• Understanding of A/B testing
• Proficient in creating visually and verbally engaging reports and presentations for departmental heads/management, senior analytics leadership, and key stakeholders

Nice to Have

• Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent
• Background in customer-facing cybersecurity

Why Arkose Labs?

Our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base including global enterprise giants. We’re a collaborative ecosystem where you will partner with influential brands to tackle demanding technical challenges and safeguard hundreds of millions of users globally.

Benefits and culture include cutting-edge technology, a culture of innovation and excellence, experienced leadership, and an environment that values your voice and ideas. We value your unique contributions and support professional development.

Equal Opportunity Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, disability, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. We provide reasonable accommodations for qualified individuals with disabilities.