Sd-wan Technical Support Engineer, Focused Services

JR Spain; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A cybersecurity company based in Madrid is seeking a Sd-wan Technical Support Engineer. You will be responsible for providing technical support to customers, assisting with configurations, troubleshooting, and ensuring timely resolution of support cases. The ideal candidate has expertise in SD-WAN technologies, strong communication skills, and a Bachelor’s degree or equivalent experience. Join a dynamic team that drives customer satisfaction.

Formación

• Experience with VPN solutions and network debugging.
• Understanding of network security services.
• Excellent communication skills required.

Responsabilidades

• Provide technical support to customers and partners.
• Manage support cases to ensure timely resolution.
• Perform fault isolation and root cause analysis.

Conocimientos

VPN solutions

IPSEC

PKI & SSL

DNS

DHCP

TCP/IP

LDAP

RADIUS

LAN/WAN technologies

routing/switching protocols

SD-WAN technologies

network debugging

Linux

Cisco

Checkpoint

Juniper

Fortinet

Palo Alto products

network security services

API knowledge

FWAAS/SASE solutions knowledge

communication skills

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

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Sd-wan Technical Support Engineer, Focused Services, Madrid

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Description:

Company Description

Our Mission

At Palo Alto Networks, everything starts and ends with our mission: being the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. We are committed to challenging and disrupting the status quo, fostering innovation, and shaping the future of cybersecurity.

We are evolving our work environment through FLEXWORK, empowering employees to choose how they work, enhancing benefits, learning opportunities, and leadership development.

Job Description

Your Career

You will work directly with customers to address complex post-sales concerns, requiring thorough analysis and evaluation of multiple factors. Your role involves understanding technical methods and effectively communicating with both technical and non-technical stakeholders. You will participate in technical discussions, support clients quickly and thoughtfully, and handle high-pressure situations with professionalism.

Your Impact

• Provide technical support to customers and partners
• Assist with configurations, troubleshooting, and best practices
• Manage support cases to ensure timely resolution
• Perform fault isolation and root cause analysis
• Create and publish technical documentation and support bulletins
• Review technical materials for training and marketing
• Travel to customer sites for critical issues as needed

Qualifications

• Expertise with VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, LDAP, RADIUS
• Knowledge of LAN/WAN technologies, routing/switching protocols (LACP, BGP, OSPF)
• Experience with SD-WAN technologies and network debugging
• Familiarity with Linux, Cisco, Checkpoint, Juniper, Fortinet, Palo Alto products
• Understanding of network security services
• Basic API and FWAAS/SASE solutions knowledge
• Excellent communication skills
• Bachelor’s degree or equivalent experience

The Team

Our technical support team is vital to our success, providing behind-the-scenes support to ensure customer satisfaction. We stay ahead of evolving threats and technologies, implementing new products and resolving critical issues to support our clients effectively.