Scp Program Champion

ACENTO; Valencia; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Global career prospects

Inclusive environment

Flexibility

Descripción de la vacante

Maersk is seeking a Client Program Manager (CPM) to lead the global Customer Experience community and support one of our important clients across Ocean and Logistics & Services. You will serve as the client expert inside the account team and guide value-adding projects, enabling successful customer experience and business growth worldwide.

Based in Valencia or Madrid, you will drive SCP migrations, standardize processes, and collaborate with CPM, CX, GSC, and SME teams to embed the

Formación

• Interest and willingness to learn about the client's priorities and assess strategically how Maersk can serve them
• Understanding of and passion for driving Operational Excellence in the business
• Experience of working with a wide variety of complex operational, technical and commercial matters
• Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer
• Ability to problem solve and recommend appropriate course of action creating value for the customer
• Position to be based in Valencia or Madrid

Responsabilidades

• SCP Migration Project Leadership: Be an active project lead for new migrations
• Drive SCP adoption and process standardization and improvements
• Ensure development, governance and optimization of processes
• Be one of the main drivers of individual customer migration projects
• Create the framework of collaboration for the project team and escalation when needed
• Enhance SCP ways of working to reach improved customer and end-user experience
• Bridge Account team, Migration & Adoption and SME to embed transformation agenda

Conocimientos

CX leadership

Stakeholder management

Project leadership

Operational excellence

Cross-functional

Communication skills

Problem solving

Descripción del empleo

Opportunity Are you collaborative, energetic, passionate, and customer-centric?

As the Client Program Manager (CPM) you lead the global Customer Experience (CX) community to operationally serve one of our important clients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe.

This role covers all products and services (Ocean and Logistics & Services) and all brands.

Be, together with the rest of the account team, the client expert internally, and the client advisor externally.

You lead improvement and value adding projects and guide implementing new customer business for Maersk.

As you know, in Maersk we are on a vision to become The Global Integrator of Logistics - connecting and simplifying our customers' supply chain.

When becoming a CPM, the customer world becomes your workplace.

• An exciting and attractive career in an aspiring and fast-paced environment
• Excellent training development opportunities and a platform for future global career prospects
• Flexibility and an inclusive working environment
• Enhancement of your communication, problem solving and relationship building skills

• Interest and willingness to learn about the client's priorities and assess strategically how Maersk can serve them
• Understanding of and passion for driving Operational Excellence in the business
• Experience of working with a wide variety of complex operational, technical and commercial matters
• Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer
• Ability to problem solve and recommend appropriate course of action creating value for the customer

Position to be based in Valencia or Madrid

Key responsibilities

SCP Migration Project Leadership Be an active project lead for new migrations Drive SCP adoption and process standardization and improvements to unlock and maximize the potential of the Lead Logistics organization after onboarding onto SCP Ensure development, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.

Be one of the main drivers of individual customer migration projects and unlock the full potential of the people, processes and technology.

Create the framework of collaboration for the project team and escalation whenever needed to deliver quality at the right time.

Enhance our SCP ways of working to reach enhanced customer - and end-user experience and continuously share best practices.

Challenge along the migration project to make sure we incorporate learnings from the past Obtain and share SCP best practices by being an active member within the SCP & EURCPM communities Leverage from the customers that have already migrated to SCP and support the CPM teams for these customers on enhancement developments and bug fixing The role is expected to bridge the Account team (CPM, CX, GSC), with Migration & Adoption and SME to ensure the transformation agenda is embedded into the routines.

This includes development, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.

The role is there to creating the knowledge bank for SCP within the SWE Area to ensure we unlock potential of the system fully.

The role is expected to work closely with the Functional Product Owners to define and establish best in class process.

Also work closely with the Platform Product Owners to design and enhance the modern way of working through tech-based solutions on our SCP Platform

If you bring below, this is a bonus for us

• Commercial experience is a plus- Expertise on our platform functionalities like SCP- Excellent understanding of end-to-end operation process of Lead Logistics- Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization- Stakeholder Management and influencing- High sense of urgency and persistence- Outstanding English verbal, writing and presentation skills
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

All the way.

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