Scheduling Success Coordinator - Spain

Agilent Technologies; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global technology company is looking for a Scheduling Success Coordinator in Barcelona. The role involves leading a scheduling team, optimizing field resource allocation, and ensuring exceptional customer service. Candidates should have a background in technology or engineering, strong organizational skills, and fluency in Spanish and English. This is a full-time position offering a dynamic work environment.

Formación

• 1-2+ years relevant experience in scheduling or project management.
• Strong planning and organizational skills.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Lead and coordinate the scheduling team.
• Optimize scheduling for engineers and service partners.
• Communicate effectively with customers and internal teams.
• Manage and confirm all onsite service orders.
• Collaborate with departments to resolve resource shortages.
• Maintain accurate records and build strong customer relationships.

Conocimientos

Organizational skills

Problem-solving skills

Communication skills

Negotiation skills

Teamwork abilities

Proactive mindset

Fluency in Spanish

Fluency in English

Educación

Academic background in technology, engineering, or equivalent experience

Descripción del empleo

Overview

Join to apply for the Scheduling Success Coordinator - Spain role at Agilent Technologies.

Join Agilent as a Scheduling Success Coordinator - Spain and play a key role in helping our field service team deliver outstanding customer service. In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact in a dynamic, global company, we’d love to hear from you!

Responsibilities

• Lead and coordinate the scheduling team to strategically plan all onsite service events and act as the main contact for escalations.
• Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
• Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.
• Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.
• Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.
• Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.

Qualifications

• Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
• Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
• Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
• Fluent in both Spanish and English.
• Typically, at least 1-2+ years relevant experience.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at :

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Shift :

Duration :

No End Date

Job Function: Customer Service

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service