SAP S / 4HANA Consultant

Equinix, Inc.; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Une entreprise leader du marché des solutions IT municipales recherche un employé pour le support technique. Dans ce rôle, vous serez le premier contact pour résoudre des problèmes informatiques, assurer l'intégration de nouvelles entreprises et analyser les performances. Le poste offre une grande responsabilité, des horaires flexibles et un emploi permanent.

Servicios

Travail mobile possible

Minimum 30 jours de congé

Rémunération attractive

Nous soutenons votre équilibre entre vie professionnelle et privée.

Formación

• Expérience en support technique plusieurs années.
• Capacité à expliquer les problèmes informatiques de manière claire.
• Intérêt et compréhension technique élevés.

Responsabilidades

• Premier point de contact pour les questions IT.
• Analyse des demandes complexes avant de les transférer.
• Création et analyse des KPI pour améliorer les processus de support.
• Intégration des nouvelles entreprises dans les structures IT existantes.

Conocimientos

Résolution de problèmes

Communication IT

Travail en équipe

Educación

Formation en informatique

Descripción del empleo

We support local authorities throughout Germany on their journey into the digital future.

As a full-service provider, we deliver solutions from a single source - from software to consulting.

To drive forward the digital transformation in municipal administration, we are looking for you as a

Employee (m / f / d) Service Desk Support

Join our full-time IT management team in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions!

This will be your job...

• You are the first point of contact for our employees with IT questions and provide support by phone, email, ticketing tool and on-site support.
• You solve minor IT problems independently and efficiently.
• You analyze and classify complex requests before forwarding them to 2nd level support.
• You create and analyze relevant KPIs to continuously improve our support processes.
• You build and maintain a knowledge database, as well as our end-user documentation.
• You ensure that our incident, problem and service request management processes are adhered to and optimized.
• You promote knowledge transfer and collaboration through regular exchanges with other IT teams.
• You support the integration of new companies and applications into our existing IT structures and processes.

This is what we want...

• You have completed an IT apprenticeship (e.g. as an IT specialist in system integration, information technology assistant) or a comparable qualification.
• You have several years of experience in service desk support and a strong affinity for IT.
• You think in a solution-oriented way and communicate IT problems in an understandable and customer-friendly way - both in writing and over the phone in fluent German.
• You work independently, in a structured manner and are a team player.
• You have a keen interest in software, have a high level of technical understanding and enjoy sharing your knowledge with others.

Good reasons for PROSOZ...

• High level of personal responsibility and short decision-making paths.
• Appreciative and open cooperation at eye level and a strong feedback culture.
• Plenty of room to try things out and for your professional and personal development.
• Flexible working hours and models that fully support your work-life balance.
• Mobile working possible.
• Permanent employment contract and at least 30 days vacation.
• Attractive remuneration package and numerous great benefits.
• Comprehensive structured onboarding for orientation, arrival and networking.

Do you have any questions?

Your personal contact is Gina from our recruiting team :

We look forward to hearing from you - you can get in touch with us in just a few clicks!

For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.

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