SAP Lead Technical Solutions & Operations

AVA; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in the technology sector seeks an SAP Lead Technical Solutions & Operations to oversee service management activities. This mid-senior level position involves managing teams, optimizing service delivery, and ensuring compliance with ITIL standards. The ideal candidate will have a strong background in SAP modules and significant experience in management and strategic planning.

Servicios

Continuous training and certifications

Collaborative culture

Cutting-edge project involvement

Formación

• 8+ years of SAP services management experience.
• 5+ years in a management position.
• Expertise in SAP modules (MM, SD, FI, CO) and S/4HANA.

Responsabilidades

• Lead and manage service delivery processes and teams.
• Optimize processes and ensure compliance with SLAs.
• Coordinate incident and problem management.

Conocimientos

SAP Services Management

Incident Management

Problem Management

KPI Reporting

Technical Leadership

Strong Communication

Educación

Bachelor's Degree in IT or related field

Herramientas

SAP Solution Manager

ServiceNow

Jira

Descripción del empleo

SAP Lead Technical Solutions & Operations SAP Lead Technical Solutions & Operations

1 week ago Be among the first 25 applicants

As SAP Technical Solutions & Operations, you will lead and coordinate all service management activities. You will manage service handovers, including hypercare management and go-live support, optimize service delivery processes and lead a first and second level support team. You will also ensure the punctual processing of incidents and service requests and coordinate incident and problem management in accordance with ITIL standards. Your responsibility will make a significant contribution to the success of the project.

What you'll do

• SAP service and operations management : Management and support of first / second level support teams, implementation of service handovers (incl. hypercare and go-live support) and timely processing of incidents / requests according to ITIL STANDARS.
• Performance and process optimization : Monitoring of KPIs, creation of performance reports, continuous improvement of service delivery processes through automation, compliance with SLAs and introduction of innovative approaches.
• Strategic planning & implementation : Managing the solutions & operations stream to achieve the program goals, setting up a global SAP operations organization and coordinating SAP technology, infrastructure and administration.
• Project and stakeholder management : Close collaboration with program management, developers, base teams and implementation partners to ensure information transparency, meet deadlines, guarantee quality and enable smooth operations management.
• Incident and problem management : Coordination of escalations, analysis of recurring problems and derivation of sustainable solutions to ensure long-term system stability.
• Supplier and partner management : Managing service providers and implementation partners to ensure compliance, quality and on-time delivery.
• Promoting a positive corporate culture : Ensuring an appreciative and supportive working environment and building a team that is goal-oriented, motivated and customer-focused.

Who You Are

• Professional experience : 8+ years of experience in managing SAP services and leading IT teams, including at least 5 years in a management position, complemented by in-depth experience in global and complex SAP implementation projects.
• Technical know-how : In-depth knowledge of SAP modules (MM, SD, FI, CO), comprehensive SAP Basis knowledge in system architecture, monitoring and archiving, extensive experience with SAP S / 4HANA (including private cloud, BTP) in cloud environments as well as hybrid and non-SAP system landscapes, familiarity with service delivery frameworks (ITIL, COBIT) and in-depth experience in KPI reporting.
• Management skills : Experience in incident and problem management, in-depth knowledge of common SAP project management methodologies and in the use of tools such as SAP Solution Manager (ITSM, ChaRM) , Cloud ALM, ServiceNow and Jira , coupled with the ability to implement continuous improvement measures.
• Strong communication and intercultural skills : Excellent communication skills, confident demeanor, assertiveness and strong team management skills in international environments and willingness to travel internationally.
• Languages : Proficient in English is required; knowledge of German is an advantage.

What We Offer

• Cutting-Edge Environment : Be at the forefront of a Greenfield S / 4HANA project—drive architectural decisions that shape our global ERP future.
• Impact & Influence : Own a key sub-project with strategic visibility —your work directly affects how we innovate, automate, and deliver.
• Growth & Development : Access to continuous training, certifications, and the chance to expand your skill set in an evolving SAP landscape.
• Collaborative Culture : Work alongside passionate experts who champion innovation and teamwork .

Ready to Shape the Future?

If you’re energized by the prospect of leading architecture & development in a Greenfield S / 4HANA setting and love the mix of strategy and hands-on problem-solving, we’d love to hear from you!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology

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