SAP F&R / UDF Consultant

Artist

We are looking for a Store Manager for our Barcelona boutique.

Contract type : permanent contract 100%

Location : Barcelona

Overview and purpose of role :

As a Store Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise, and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Key Responsibilities of the role :

• Sales and Customer Management :
• Proposing and implementing action plans to develop sales for each product category.
• Ensuring the achievement of business goals and strategic projects.
• Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
• People Management and Development :
• Managing store staff with the help of the Management and the Human Resources Department.
• Ensuring the development of motivation, sense of belonging and business involvement of the team.
• Training Sales Advisors on new collections and on selling techniques.
• Challenging Sales Advisors on seasonal products.
• Customer Service :
• Ensuring all associates provide the highest level of customer service.
• Ensuring staff maintains constant client communication through utilizing their client books.
• Managing client database and utilize information to increase sales and client contact.
• Resolving all client problems and complaints quickly and effectively.
• Store Management :
• Ensuring daily and weekly reporting.
• Solving client litigations.
• Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
• Store Image Management :
• Ensuring correct interpretation and implementation of visual guidelines.
• Taking care of the general look of the store in terms of cleanness, tidiness and efficiency.
• Supporting the products presentation to the highest standards.
• Store Operation Management :
• Ensuring an economical and operational effective management of the store, in compliance with internal policies and procedures.
• Ensuring an adequate integration and optimization between front and back-office.
• Ensuring maintenance of inventory accuracy, in line with brand policies and procedures.
• Following-up of daily sales reporting.
• Controlling product quality (management of the defectives and the repairs).
• Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).
• Human Resources :
• Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
• Supporting, implementing and providing follow-up for all training programs, seminars, etc.
• Continually evaluating the performance of each associate and provide constant feedback to ensure results.
• Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Ensuring integrity of payroll and the payroll process.
• Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.
• Communication Reporting :
• Ensuring smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
• Building and maintaining good communication with members of corporate office, mall office and other stores.
• Communicating and supporting brand culture and values within your location.

Skills and Requirements :

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• Knowledge of logistic software or at least adaptable quickly to new systems / processes.
• 3 to 5 years of luxury fashion retail management experience with a focus on leading a multicultural team.
• Proven ability to drive results and to develop people as well as turnover.
• Commercial awareness and strong business acumen.
• Strong customer relationship management and development as well as networking skills.
• Passion for fashion luxury and trends.
• Excellent personal appearance (smart with a sense of individual style).
• Local mother tongue or able to manage staff in the language with excellent English skills (Other additional languages would be an advantage).
• Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.
• Able to hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching / feedback related to performance.
• Rigor and organization with a strong service orientation.
• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Motivated and committed with a ‘can do’ positive attitude.
• Able to meet the demands of a busy boutique / concession with high energy levels and determination.
• Proactive, dynamic and have a willingness to learn and develop.
• Must be comfortable with change and willing to adapt as required to the needs of the business.
• Must be punctual and reliable, able to perform tasks within the required time-frames.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility.
• Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
• Someone who uses initiative with a hands-on approach and is able to prioritize.
• Passionate about her / his own career development and self-awareness of areas of improvement.
• Strong communication and interpersonal skills.
• Extremely customer service and results oriented.
• Excellent personal appearance – smart with a sense of individual style.
• Stands with authenticity, integrity and respect. Honest and transparent.
• Able to inspire the team : envision the future with confidence, creativity and freedom.

Our business and our Values :

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally. Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. We live by our values : We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

If you're interested and your profile matches our requirements, don't hesitate to apply! Please send us your complete application (CV + covering letter in English) either directly on LinkedIn, or via our recruitment mailbox.

If you do not hear from us after 3 weeks, please consider that your application has not been selected. If your profile is shortlisted, the first step will be a pre-recorded video.