SAP Digital Hub Lead

Telstar; Terrassa; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A global technology firm in Spain is seeking a leader for their SAP Operations Support within the new IT Hub. The role involves establishing performance metrics, leading a high-performing team, and driving continuous improvement in operations support. Candidates should have a university degree and at least 5 years of relevant experience. Proficiency in English is essential, and a willingness to travel is required.

Formación

• 5+ years of hands-on experience in IT service delivery or SAP operations.
• Experience in leading and building high-performing teams in an international environment.
• Proven experience applying modern technologies like AI-based solutions.

Responsabilidades

• Establish and lead the IT Hub as a global support and competence center.
• Take ownership of all SAP Operations Support processes.
• Drive continuous improvement in processes, tools, and methodologies.

Conocimientos

IT service delivery

Team leadership

Incident management

Problem management

Flexibility

Fluency in English

Educación

University degree in Business Administration or Business Informatics

Herramientas

SAP

ITIL

Descripción del empleo

Company Description

Syntegon Telstar S.R.U. is a company of the Syntegon group, which operates worldwide. As a brand specialized in the development of GMP projects of consulting, engineering, construction and integrated process equipment, we serve companies linked to the life sciences market (pharmaceutical and biotechnology, healthcare, cosmetics, veterinary and food industries), as well as hospitals, laboratories and research centers. We also offer solutions with the application of vacuum and high vacuum technologies for traditional and high-tech industries in the energy and aerospace sectors, as well as scientific experimentation.

Apply now and become part of our team!

Job Description

In this role, you will play a key part in our new IT Hub by being responsible for all SAP Operations Support processes within the entire Syntegon Group. You will ensure high-quality service delivery as well as continuous improvement of the support processes. Additionally, you will act as the disciplinary manager for all employees in the Hub.

• Establish and lead the IT Hub as a global support and competence center, using a defined set of KPIs to track performance.
• Take ownership of all SAP Operations Support processes, including incident and service request handling, while serving as the primary contact for related topics within the Syntegon Group.
• Lead the IT Hub team with disciplinary responsibility. Serve as a counterpart for professional managers in topics such as people development, performance management, and recruitment while cultivating a strong team culture.
• Collaborate with other functional managers in order to ensure smooth alignment and effective project execution, as well as handover into operations support.
• Drive continuous improvement in processes, tools, and methodologies with a focus on excellence in operations support.
• Ensure compliance with corporate policies, security, and audit requirements.

Qualifications

• Completed university degree in Business Administration, Business Informatics, or a comparable discipline.
• 5+ years of hands-on experience in IT service delivery or SAP operations.
• Proven experience in leading and building high-performing teams, ideally in the context of an IT hub within an international environment.
• In-depth understanding of IT application operations processes such as incident, problem, request, and change management, with experience in applying modern technologies like AI-based solutions to enhance these processes.
• Solid understanding of ITIL processes and service management frameworks.
• Confidence, ability to work in an international team, flexibility, and assertiveness are part of your way of working.
• Willingness to travel (approx. 15%) with fluency in both written and spoken English.

Additional Information

We kindly ask you to apply in English. For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.