SAP Basis Consultant

JR Spain; Donostia/San Sebastián; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global technology company is seeking an experienced SAP Basis Consultant in Donostia/San Sebastián, Spain. The ideal candidate will have expertise in SAP Basis, SAP S/4HANA, and cloud platforms like Azure and AWS, alongside strong customer communication skills. This role involves managing customer engagement, ensuring service delivery, and supporting infrastructure aspects for cloud services. Competitive benefits and a flexible work environment are offered.

Servicios

Learning and career development opportunities

Flexible work environment for work-life balance

Global collaboration with diverse teams

Formación

• 2+ years in a customer-facing role such as consulting or IT support.
• Strong knowledge of IT infrastructure and cloud services.
• Experience managing escalations and cross-functional teams.

Responsabilidades

• Manage customer engagement and support SAP S/4HANA operations.
• Ensure service delivery aligns with SLAs and KPIs.
• Handle support tickets and customer queries effectively.

Conocimientos

SAP Basis

SAP S/4HANA

Cloud platforms (Azure, AWS)

IT Service Management

Customer communication

Project management fundamentals

Educación

Engineering degree

Herramientas

ITIL

Lean Fundamentals

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Basis Consultant!

Technical Expertise:

• Must have exposure to SAP Basis, SAP S/4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers.
• Strong knowledge of IT Service Management, SAP Basis, and SAP Application.
• Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
• Advanced knowledge of SAP Basis, SAP S/4HANA, and cloud services (e.g., Azure, AWS, GCP).
• Knowledge of HA/DR (SDDR, LDDR, RTO, RPO) is essential.

Customer Focus and Communication:

• Excellent customer focus, networking, and relationship-building skills.
• Results-driven mindset with effective decision-making abilities.
• Deliver effective customer communication using digital mediums to achieve high customer satisfaction.

Organizational Skills:

• Self-organized and capable of managing workload effectively.
• Experience in handling escalations and working with cross-cultural and cross-functional teams.
• Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC.
• Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure.

Work Experience:

• An engineering graduate with a strong background in SAP technical consulting.
• At least 2 years in a customer-facing role (e.g., consulting, IT support, IT services).

Role & Responsibilities:

End-to-End Customer Engagement:

• Manage end-to-end customer engagement and delivery of contractual agreements and services, focusing on SAP S/4HANA private cloud edition.
• Support customers' daily operations, including technical and infrastructure aspects like IP ranges, load balancer setup, and VPN networks.
• Support DR external testing and validation for customers.
• Handle support tickets, bridging customer queries with the technical operations team.

Service Delivery and Support:

• Ensure service delivery according to SLAs and KPIs.
• Provide technical guidance and address customer queries throughout their lifecycle within SAP Enterprise Cloud Services.
• Proactively monitor tickets, resolve issues, and communicate with customers.
• Participate in customer operational activities, release upgrades, and maintenance.
• Support problem management and continuous improvement.
• Handle additional service requests and support change requests.

Customer Satisfaction and Escalation Management:

• Maintain customer satisfaction through issue mitigation and escalation management.
• Support de-escalation of critical situations and review SLA service credit cases.
• Assist in critical customer situations with Major Incident Management, SAP Enterprise Cloud Services teams, and SAP Support.
• Facilitate DR external testing and validation.

Stakeholder Collaboration:

• Coordinate with SAP stakeholders like Sales, Presales, Renewals, and Customer Success Partners.
• Work with SAP internal delivery teams throughout the customer engagement lifecycle.
• Review account status for potential transition based on growth or complexity.

About HCLTech:

We are a leading global tech company with 225,000+ employees across 60 countries, focusing on Digital, Engineering, and Cloud. We value diversity, creativity, and passion, striving for excellence and innovation.

Why Us?

• End-to-end digital transformation expertise, working with top brands.
• Investment in your growth through learning and career development.
• Flexible work environment promoting work-life balance.
• Global collaboration with colleagues worldwide.
• Recognition as a great place to work in multiple countries.

If you have a valid disability certificate, please contact us.

HCL values diversity and inclusion, aiming to attract and retain diverse profiles as a source of innovation. We are an equal opportunity employer and welcome all qualified applicants regardless of background or characteristic.