Salesforce Technical Lead

Omega CRM; Valencia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Technical Lead with extensive Salesforce expertise. The role involves technical leadership on projects, supporting sales teams, identifying risks, and ensuring project objectives are met. This position offers a permanent contract, flexible scheduling, and numerous professional growth opportunities.

Servicios

Permanent contract with flexible scheduling

Certification plan for skills enhancement

Home office support

Flexible compensation options

Health insurance

Active corporate social responsibility initiatives

Opportunities for professional growth and development

Formación

• At least 3 years of full lifecycle Salesforce.com implementation experience.
• Experience in Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud.

Responsabilidades

• Support sales and functional teams with technical solution design and estimation.
• Provide technical leadership and identify risks affecting project profitability.
• Ensure project alignment with scope, schedule, and budget.

Conocimientos

Salesforce implementation

Agile methodologies

Technical leadership

Proficiency in English

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Technical Lead to join their team.

Main Tasks :

• Support sales and functional teams with technical solution design, estimation, and assumptions for assigned accounts.
• Provide technical leadership on projects, leveraging comprehensive knowledge of the platform to meet functional requirements.
• Identify and communicate technical risks affecting project and client profitability.
• Ensure project progress aligns with scope, schedule, and budget, alerting managers to deviations.
• Achieve technical objectives and ensure compliance with Omega's quality standards.
• Assist in project demos and deliver technical documentation.
• Contribute to team development through training and mentoring.
• Identify opportunities for technical Up & Cross Selling and methodological improvements.
• Participate in Omega's community of practice to promote technical capabilities.

Required Experience :

• At least 3 years of full lifecycle Salesforce.com implementation experience.
• Experience in Salesforce modules : Sales Cloud, Service Cloud, Marketing Cloud.
• Experience with agile methodologies.
• Proficiency in English.

What We Offer :

• Permanent contract with flexible scheduling.
• Certification plan to enhance skills with official partner certifications.
• Home office support.
• Flexible compensation options.
• Health insurance.
• Active corporate social responsibility initiatives.
• Opportunities for professional growth and development.

About Us :

Our mission is to accelerate our customers' business experience through innovative technology and data-driven solutions in Customer Omnichannel Experiences across various sectors. We are among the top 3 Salesforce partners in Europe, with a diverse team of over 500 professionals from 24 nationalities, committed to knowledge, innovation, and team well-being. Our core values include Talent, Flexibility, Commitment, and Innovation.

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