Salesforce Technical Lead

Merkle Italia; España; A distancia; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Certifications plan

Home Office

Health insurance

Flexible schedule

Descripción de la vacante

Omega CRM, a Merkle company, is seeking a Technical Lead to spearhead Salesforce implementations from design to delivery in Spain. You will guide the technical direction, support sales and delivery teams, and ensure quality across Sales Cloud, Service Cloud and Marketing Cloud.

The role requires 3+ years in Salesforce lifecycle, strong English, and a collaborative mindset. We offer a permanent contract, flexible schedule, home office, certification path, and ongoing professional growth.

Formación

• 3+ years participating in the full lifecycle of Salesforce.com implementations.
• Experience in Salesforce.com projects.
• Experience in Sales Cloud, Service Cloud and Marketing Cloud with agile methodologies.

Responsabilidades

• Provide technical leadership on projects, including solution design and estimations.
• Support PM/DM in technical leadership to meet functional demands.
• Detect risks, manage scope, schedule and costs, and alert deviations.
• Ensure compliance with software quality standards and deliver technical documentation.
• Mentor the technical team and drive knowledge sharing and training.
• Identify Up & Cross Selling opportunities and improvements for the team.

Conocimientos

Salesforce Lifecycle

Sales Cloud

Service Cloud

Marketing Cloud

Agile methodologies

English proficiency

Descripción del empleo

Job Description

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are currently looking for a Technical Lead to join our team

Main Tasks

• Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
• Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
• Detect and notify risks in the technical management of project/client profitability.
• Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs.
• Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
• Ensure the fulfillment of the project's technical objectives.
• Ensure compliance with the agreed software quality standards with Omega's Technical Management.
• Supervise the effort estimations of the development and support team during the testing phase of a project.
• Collaborate with the PM/DM in project demos for the client.
• Ensure the final delivery of technical documentation for a project.
• Participate in the development and training of the technical team, advising them to improve their technical skills.
• Identify possible technical Up & Cross Selling opportunities.
• Identify possible methodological improvements for the technical team.
• Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

Required Experience

• 3+ years participating in the full lifecycle of Salesforce.com implementations.
• Experience in Salesforce.com projects.
• Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud, Experience with agile methodologies.
• High level of English.

What do we offer

• Permanent contract.
• Flexible Schedule.
• We make it easy.
• Balance your professional and personal life.
• Certifications plan.
• Improve your skills and get the official certificate from our main partners.
• Home Office.
• You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ...).
• Health insurance.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI-REMOTE OMEGA in action. Our commitment to a better society is not just an intention Professional development: Evolve, grow and get where you want to go.

Location

• Brand: Omega
• Time Type: Full time
• Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.