Salesforce Client Partner

Dentsu Aegis Network Ltd.; Barcelona; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible schedule

Certifications plan

Home Office

Descripción de la vacante

Omega CRM, a Merkle company and part of the Dentsu group, is seeking a Client Partner in Barcelona to own day-to-day client relationships and the delivery lifecycle. You will lead strategic client engagements, drive sales targets, and coordinate with PMs to ensure project success and profitability.

You will guide pre-sales, negotiate offers, and align client strategy with our delivery teams, focusing on value, satisfaction, and long-term partnerships across international accounts.

Formación

• 6+ years of experience in business/technology consulting.
• Experience in sales, lead generation, relationship building and deal closing.
• Experience in managing large accounts and international projects.
• Experience with digital projects and project management.
• High level of English.

Responsabilidades

• Own day-to-day client relationship and all delivery elements.
• Lead negotiations, preparation and presentation of commercial offers.
• Collaborate with PMs to ensure project evolution and success.
• Monitor budgets and timelines, and manage scope changes.
• Identify upsell opportunities and post-project value realization.
• Lead end-of-project retrospectives and client satisfaction activities.

Conocimientos

Large account management

Cloud/enterprise tech ecosystems

Salesforce

Education sector experience

Public sector experience

Project management

Digital projects

International projects

English proficiency

Herramientas

Salesforce

Descripción del empleo

The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client.

Job Description: Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Partner to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.

The Client Partner is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand.

They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing.

They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance.

They generate leads, build, and nurture client relationships. Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level.

They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions.

For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs.

Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved.

Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account.

Collaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues.

Manage and negotiate scope expansions related to initial contracts. Monitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations.

Identify possible Up & Cross-Selling opportunities for the account.

Along with the PMs, they work post-project to identify successful and unsuccessful project elements.

Lead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments.

Write success stories and send satisfaction surveys to the client.

The Client Lead is familiar with all operational team members: their experience, skills, and professional motivation.

Collaborate with PMs on team allocation for new or ongoing projects, taking into account both project profitability objectives and the best fit for the professional development of the individuals.

Use workload tracking tools and meet periodically with team members to ensure commitment and satisfaction with assignments.

Communicate the needs of the new team. If necessary, they communicate hiring needs to HR.

Aware of project progress and contribute to meeting deadlines, scope, and budget.

Alert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans.

Experience and Skills:

• Large account management experience.
• Experience across cloud and enterprise technology ecosystems (Salesforce is a plus).
• Experience in the education sector and the public sector is a great plus.
• At least, 6 years of previous experience in business /technology consulting.
• Previous experience in Project Management.
• Experience in digital projects.
• Experience in international projects.
• High level of English.

What do we offer

• Permanent contract.
• Flexible Schedule.
• We make it easy.
• Balance your professional and personal life.
• Certifications plan.
• Improve your skills and get the official certificate from our main partners.
• Home Office.
• You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA

Location: Barcelona Brand: Omega Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences.

Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us Who we are Our Social Impact Our work