Salesforce Technical Lead

Omega CRM, A Merkle Company; Sevilla; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen Technical Lead, der die technische Leitung in Salesforce-Projekten übernimmt. In dieser Rolle werden Sie die Verkaufs- und Funktionsteams unterstützen, Risiken identifizieren und technische Lösungen entwerfen. Mit über 20 Jahren Erfahrung in der Kundenbeziehungsgestaltung und einem engagierten Team bietet diese Position die Möglichkeit, an spannenden Projekten zu arbeiten und sich beruflich weiterzuentwickeln. Genießen Sie flexible Arbeitszeiten und ein unterstützendes Umfeld, das Ihre Karriere vorantreibt. Wenn Sie eine Leidenschaft für Technologie und Kundenorientierung haben, ist dies die ideale Gelegenheit für Sie.

Servicios

Unbefristeter Vertrag

Flexibles Arbeitszeitmodell

Zertifizierungsplan

Home Office Unterstützung

Flexible Vergütungsoptionen

Krankenversicherung

Berufliche Wachstumschancen

Formación

• Mindestens 3 Jahre Erfahrung in Salesforce.com Implementierungen.
• Erfahrung als Salesforce.com Entwickler.

Responsabilidades

• Unterstützung der Verkaufs- und Funktionsteams bei technischen Lösungen.
• Überwachung der technischen Projektziele und Qualitätssicherung.

Conocimientos

Salesforce.com Implementierungen

Sales Cloud

Service Cloud

Marketing Cloud

Agile Methoden

Englischkenntnisse

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships with a focus on innovation. We are seeking a Technical Lead.

MAIN TASKS :

1. Provide support to sales and functional teams in assigned accounts, including solution design, estimation, and assumptions when technical knowledge of the solution is required.
2. Support the Project Manager / Delivery Manager in technical leadership, bringing comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
3. Detect and notify risks related to technical management, project profitability, and client satisfaction.
4. Ensure smooth project progress in scope, schedule, and costs, alerting and anticipating deviations.
5. Meet the project's technical objectives and ensure compliance with Omega's quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos for clients.
8. Ensure the delivery of complete technical documentation.
9. Participate in technical team development and training, advising on skill improvement.
10. Identify technical Up & Cross Selling opportunities.
11. Suggest methodological improvements for the technical team.
12. Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

1. At least 3 years participating in the full lifecycle of Salesforce.com implementations.
2. Experience as a Salesforce.com developer.
3. Knowledge of various modules: Sales Cloud, Service Cloud, Marketing Cloud.
4. Experience with agile methodologies.
5. Proficiency in English at a high level.

WHAT WE OFFER

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certifications plan to enhance your skills and obtain official certificates from our main partners.
• Home office support.
• Flexible remuneration options (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility: Omega in action.
• Opportunities for professional growth and development.

About us

Omega CRM, a Merkle company, is a global digital firm dedicated to enhancing the Business Experience (BX) of our clients through customer-centric solutions, technology, data, and AI.

In partnership with Merkle, we constitute the largest Customer Experience Management (CXM) agency in Spain, offering comprehensive solutions that combine media, creativity, content, technology, and strategy for impactful business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is central to our mission (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe growth is driven by people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.