Salesforce Technical Lead

JR Spain; Palma de Mallorca; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience agency in Spain is seeking a Technical Lead to provide technical support for Salesforce projects. The role involves collaborating with teams on solution design, managing risks, and contributing to community practices. Ideal candidates will have extensive Salesforce development experience and a strong command of English, with opportunities for professional growth offered.

Servicios

Permanent contract with flexible scheduling

Certification programs

Home office support

Health insurance

Flexible benefits

Formación

• At least 3 years in full lifecycle Salesforce.com implementations.
• Experience as a Salesforce.com developer with Sales Cloud, Service Cloud, and Marketing Cloud.

Responsabilidades

• Provide technical support to sales and functional teams.
• Support the Project Manager in technical leadership and solution identification.
• Collaborate on project demos and ensure delivery of technical documentation.

Conocimientos

Salesforce Development

Agile Methodologies

Technical Support

English Proficiency

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are looking for a Technical Lead.

Main Tasks:

1. Provide technical support to sales and functional teams, including solution design, estimation, and assumptions.
2. Support the Project Manager/Delivery Manager in technical leadership, platform expertise, and solution identification.
3. Detect and notify risks affecting project/client profitability.
4. Ensure project progress aligns with scope, schedule, and costs, alerting deviations early.
5. Ensure technical objectives and quality standards are met.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and ensure delivery of technical documentation.
8. Participate in team development, training, and mentoring.
9. Identify upselling and cross-selling opportunities and methodological improvements.
10. Contribute to Omega's community of practice with thought leadership and training.

Required Experience:

• At least 3 years in full lifecycle Salesforce.com implementations.
• Experience as a Salesforce.com developer, with modules like Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with agile methodologies.
• High proficiency in English.

What We Offer:

• Permanent contract with flexible scheduling.
• Certification programs to enhance your skills.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional growth and development.

About Us:

Omega CRM, part of Merkle, is a global digital company specializing in customer experience, technology, and data solutions, all powered by AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and over 2,500 certifications. We operate across various industries, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics. Our core values include talent, flexibility, commitment, and innovation. We believe in growing together through our people.