Salesforce Technical Lead

buscojobs España; País Vasco; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services seeks a Technical Lead to support project management and technical teams. The role includes overseeing Salesforce implementations, ensuring project profitability, and mentoring team members. Flexible scheduling and professional development opportunities are offered.

Servicios

Permanent contract with flexible scheduling

Certifications and professional development opportunities

Home office support

Health insurance

Formación

• Minimum of 3 years in full lifecycle Salesforce.com implementations.
• Experience as a Salesforce.com developer.

Responsabilidades

• Support sales and functional teams in assigned accounts with technical knowledge.
• Assist the Project Manager in technical leadership and optimal solution identification.
• Supervise effort estimations during testing phases.

Conocimientos

Salesforce.com

Agile Methodologies

English

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Technical Lead.

MAIN TASKS :

1. Support sales and functional teams in assigned accounts with technical knowledge: solution design, estimation, and assumptions.
2. Assist the Project Manager / Delivery Manager in technical leadership, platform knowledge, and optimal solution identification to meet project requirements.
3. Identify and notify risks related to project and client profitability.
4. Ensure smooth project progress concerning scope, schedule, and costs, alerting deviations early.
5. Guarantee technical objectives are met and standards are adhered to.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and ensure delivery of technical documentation.
8. Participate in training and mentoring technical team members.
9. Identify opportunities for technical Up & Cross Selling and methodological improvements.
10. Contribute to Omega's community of practice with thought leadership and training.

REQUIRED EXPERIENCE :

1. Minimum of 3 years in full lifecycle Salesforce.com implementations.
2. Experience as a Salesforce.com developer.
3. Knowledge of modules like Sales Cloud, Service Cloud, and Marketing Cloud.
4. Experience with agile methodologies.
5. Proficiency in English.

WHAT WE OFFER :

• Permanent contract with flexible scheduling to support work-life balance.
• Certifications and professional development opportunities.
• Home office support and flexible benefits (public transport, restaurant tickets, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action.

About us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle, we form Spain's largest Customer Experience Management (CXM) agency, offering end-to-end solutions across media, creativity, content, technology, and strategy. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain, serving key industries such as retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. We prioritize client satisfaction (rating: 4.9/5) and have received awards including Salesforce Partner of the Year FY23 Iberia. We believe growth comes through our people, guided by our values: Talent, Flexibility, Commitment, and Together.