Salesforce Technical Lead

buscojobs España; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in customer experience services is seeking a Technical Lead to provide technical support, ensure project compliance, and mentor the technical team. The role involves working with Salesforce.com implementations and requires a high level of English proficiency. The company offers a permanent contract, flexible schedule, and opportunities for professional growth.

Servicios

Permanent contract

Flexible schedule

Health insurance

Home office support

Certifications plan

Flexible compensation options

Formación

• At least 3 years in Salesforce.com implementations.
• Experience as a Salesforce.com developer.

Responsabilidades

• Support sales and functional teams with technical knowledge.
• Ensure compliance with software quality standards.
• Supervise effort estimations during project testing.

Conocimientos

Salesforce.com

Agile methodologies

English

Descripción del empleo

mega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a focus on innovation. The company is looking for a Technical Lead.

MAIN TASKS:

1. Provide support to the sales and functional teams in assigned accounts when technical knowledge of the solution is required: solution design, estimation, and assumptions.
2. Support the Project Manager / Delivery Manager in technical leadership on projects, bringing comprehensive technical knowledge of the platform and identifying the best solutions to meet the project's functional demands.
3. Detect and notify risks in the technical management of projects/client profitability.
4. Ensure the smooth progress of projects in terms of scope, schedule, and costs, alerting and anticipating possible deviations to the Project Manager / Delivery Manager.
5. Ensure the fulfillment of the project's technical objectives.
6. Ensure compliance with the agreed software quality standards with Omega's Technical Management.
7. Supervise effort estimations of the development and support team during the testing phase of a project.
8. Collaborate with the PM / DM in project demos for clients.
9. Ensure the final delivery of technical documentation for projects.
10. Participate in the development and training of the technical team, advising them to improve their skills.
11. Identify possible technical up-selling and cross-selling opportunities.
12. Identify possible methodological improvements for the technical team.
13. Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to develop technical capabilities.

REQUIRED EXPERIENCE:

1. At least 3 years participating in the full lifecycle of Salesforce.com implementations.
2. Experience as a Salesforce.com developer.
3. Experience with different modules: Sales Cloud, Service Cloud, Marketing Cloud.
4. Experience with agile methodologies.
5. High level of English proficiency.

WHAT DO WE OFFER

1. Permanent contract.
2. Flexible schedule.
3. Support for balancing professional and personal life.
4. Certifications plan to improve skills and obtain official certificates from main partners.
5. Home office support.
6. Flexible compensation options (public transport tickets, meal vouchers, etc.).
7. Health insurance.
8. Our commitment to social responsibility through Omega in Action.
9. Opportunities for professional growth and development.

About us

Our mission is to accelerate the business experience (BX) of our customers. We provide 360-degree solutions enabling business transformation through technology and data, focused on customer omnichannel experiences in areas such as customer services, eCommerce, analytics, and marketing. We serve clients across various sectors including retail, life sciences, manufacturing, education, non-profit, and NGOs. As one of the top 3 Salesforce partners in Europe, our team of over 570 professionals from 24 nationalities based in Spain and France combines deep business and technological expertise. We are committed to innovation, knowledge excellence, and the well-being of our team, fostering a collaborative culture aligned with our values: talent, flexibility, commitment, and innovation. #TogetherWeGrow