Salesforce Solutions (Presales) Architect

Omega CRM, A Merkle Company; Santander; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Omega CRM, a leading company in Customer Experience services, is looking for a Solutions Architect. This role involves delivering complex projects, managing team development, and ensuring client satisfaction through innovative methodologies. Candidates should have a minimum of four years of relevant experience and strong collaboration skills.

Servicios

Permanent contract

Certification programs with recognized partners

Flexible benefits (public transport, meal vouchers, etc.)

Health insurance

Opportunities for professional growth and development

Formación

• Minimum 4 years in a similar role such as Project Manager or Solution Architect.
• Strong knowledge of platform functionalities and methodologies.
• Proficiency with core application technologies.

Responsabilidades

• Develop market expertise and provide benchmarking insights to clients.
• Assess risks prior to project initiation and communicate findings.
• Manage team talent development and foster commitment among members.

Conocimientos

Time management

Analytical skills

Problem identification

Collaboration

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Solutions Architect to join our team.

Responsibilities :

• Develop industry and market expertise through project participation to provide benchmarking insights to clients.
• Understand sector and industry trends to contribute to business objectives with tailored products and services.
• Analyze, estimate, and prepare proposals supporting the sales team.
• Coordinate with other service lines or specialists when necessary to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during presales.
• Assess risks prior to project initiation and communicate findings to Operations.
• Participate directly in delivering complex and risky projects in collaboration with Operations.
• Innovate by developing new methodologies within their domain to improve team outcomes.
• Establish and execute communication strategies to align team objectives.
• Manage team talent development, utilizing tools for effective personnel and organizational management.
• Conduct logical analysis, problem identification, and data interpretation to support team coordination and obstacle resolution.
• Motivate and support team members to foster commitment and achievement of objectives.

Experience and Skills :

• Minimum 4 years in a similar role such as Project Manager or Solution Architect.
• Strong knowledge of platform functionalities, development, organization, time management, and methodologies.
• Experience in analyzing business processes and internal client workflows.
• Proficiency with core application technologies.
• Ability to collaborate across business and technical teams to enhance services and customer experience.

What We Offer :

• Permanent contract.
• Certification programs with recognized partners.
• Home office support.
• Flexible benefits (public transport, meal vouchers, etc.).
• Health insurance.
• Participation in community initiatives.
• Opportunities for professional growth and development.

As part of Merkle and the dentsu group, Omega CRM is a global digital leader with over 23 years of experience, 580+ professionals, and a strong presence in the Salesforce ecosystem in Spain. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Recognized for client satisfaction (rating 4.9 / 5) and awards such as Salesforce Partner of the Year FY23, we are committed to growth through our core values : #Talent, #Flexibility, #Commitment, and #Innovation. Join us and grow #Together.

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