Salesforce Solutions (Presales) Architect

Omega CRM, A Merkle Company; Pamplona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading CRM solutions company in Pamplona, Spain, seeks a Solutions Architect to drive cross-functional projects. Responsibilities include developing insights, supporting sales teams, and enhancing customer service through innovative methodologies. Candidates should possess over four years of relevant experience and strong communication skills. The position offers a permanent contract with flexible benefits like health insurance and certification support.

Servicios

Permanent contract

Flexible schedule

Certification plan

Home office support

Flexible benefits

Health insurance

Professional growth opportunities

Formación

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality and methodologies.
• Extensive experience in gathering and interpreting business information.

Responsabilidades

• Gain industry and market expertise through project participation.
• Develop understanding to achieve business objectives.
• Analyze and develop proposals supporting the sales team.

Conocimientos

Project Management

Platform Functionality

Time Management

Conflict Resolution

Business Analysis

Collaboration Skills

English Proficiency

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in developing Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, primarily focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects to provide benchmark insights to clients.
• Develop a broad understanding of the sector and industry to contribute to achieving business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when to involve professionals from other service lines or specialized knowledge to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects, coordinating with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and implement communication strategies to clearly define team objectives.
• Develop and manage team talent, utilizing tools to improve management and organizational objectives.
• Conduct logical analysis, identify problems, and interpret meaningful information to facilitate team problem-solving and development.
• Support, encourage, and motivate team members to foster commitment to organizational and area objectives.

Experience and Skills :

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, priorities, and methodologies.
• Proficiency in English.
• Extensive experience in gathering and interpreting business information and internal processes.
• Proficiency with core technologies related to the applications being implemented.
• Ability to collaborate across business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certification plan to enhance skills with official certificates from our main partners.
• Home office support.
• Flexible benefits such as public transport tickets and meal vouchers.
• Health insurance.
• Our commitment to social responsibility through Omega in Action.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, and data, all integrated with AI.

As part of the dentsu group and alongside Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions across media, creativity, content, technology, and strategy to deliver tangible business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is core to us (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.