Salesforce Solutions (Presales) Architect

Omega CRM, A Merkle Company; Donostia/San Sebastián; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company specializing in customer experience solutions is seeking a Solutions Architect. This role involves delivering complex projects, managing risks, and enhancing team capabilities in a dynamic environment. The ideal candidate will have robust experience in project management and strong analytical skills.

Servicios

Permanent contract

Flexible schedule

Health insurance

Home office support

Certifications plan

Flexible benefits

Formación

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in development and organizational skills.
• Proficiency with core technologies related to implementations.

Responsabilidades

• Analyze and interpret risks before project initiation.
• Develop and manage team talent.
• Implement communication strategies to ensure team clarity.

Conocimientos

Time Management

Conflict Resolution

Platform Functionality

Development Methodologies

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities:

• Gain industry and market expertise through participation in various projects, providing benchmark insights to clients.
• Possess a broad understanding of the sector and industry, contributing to business objectives with new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when involving professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects, in coordination with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and implement communication strategies to ensure team clarity on objectives.
• Develop and manage team talent, utilizing tools to enhance management and organizational objectives.
• Conduct logical analysis, identify problems, and interpret information to resolve obstacles and support team development.
• Support and motivate team members to foster commitment to organizational and departmental goals.

Experience and Skills:

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in gathering and interpreting business information and internal processes.
• Proficiency with core technologies related to the applications to be implemented.
• Experience collaborating with various business and technology teams to improve services and customer experience.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certifications plan to enhance skills with official recognition from our main partners.
• Home office support.
• Flexible benefits such as public transport tickets and meal vouchers.
• Health insurance.
• Our commitment to social responsibility through Omega in Action.
• Opportunities for professional growth and development.

About Us:

Omega CRM, a Merkle company, is a global digital firm focused on accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI.

As part of the dentsu group, we form the largest Customer Experience Management agency in Spain, offering integrated solutions across media, creativity, content, technology, and strategy to deliver tangible business results.

With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, providing omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is central to our mission (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.