Salesforce Solutions (Presales) Architect

Omega CRM, A Merkle Company; Castellón de la Plana; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Solutions Architect to enhance client advisory through project participation and risk management. The role involves analyzing client needs, managing teams, and improving overall service delivery. With a permanent contract and flexible scheduling, the position offers numerous benefits for professional growth and work-life balance.

Servicios

Permanent contract with flexible scheduling

Health insurance

Support for work-life balance

Professional growth through certifications

Flexible benefits (transport, restaurant tickets)

Home office options

Formación

• Minimum 4 years in a similar role, such as Project Manager or Solution Architect.
• Strong understanding of platform functionalities, development, organization, time management, and methodologies.
• Proficiency in English and extensive experience in analyzing business processes.

Responsabilidades

• Analyze, estimate, and develop proposals supporting the sales team.
• Identify and manage commercial risks during presales.
• Develop methodologies to improve teamwork and outcomes.
• Conduct logical analysis, problem-solving, and data sharing to support team objectives.

Conocimientos

Project Management

Problem Solving

Team Management

Risk Analysis

Business Analysis

Client Needs Assessment

Technical Collaboration

Data Sharing

Time Management

Flexibility

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through project participation to provide benchmark insights to clients.
• Understand sector and industry trends to help develop new products and services aligned with client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when cross-service line expertise is needed to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and communicate risks before project initiation and participate in delivering complex, risky projects in coordination with Operations.
• Develop methodologies to improve team work and outcomes.
• Establish and execute communication strategies within the team.
• Manage and develop team talent, utilizing tools for better organizational management.
• Conduct logical analysis, problem-solving, and data sharing to support team objectives.
• Motivate and support team members to foster commitment and achievement of objectives.

Experience and Skills :

• Minimum 4 years in a similar role, such as Project Manager or Solution Architect.
• Strong understanding of platform functionalities, development, organization, time management, and methodologies.
• Proficiency in English.
• Extensive experience in analyzing business processes and client needs.
• Proficiency with core technologies related to the applications implemented.
• Experience collaborating with business and tech teams to improve services and customer experience.

What We Offer :

• Permanent contract with flexible scheduling.
• Support for work-life balance and professional growth through certifications.
• Home office options.
• Flexible benefits (public transport, restaurant tickets, etc.).
• Health insurance.
• Opportunities for professional development and career growth.

About Us :

Omega CRM, part of Merkle and dentsu, is a global digital leader in accelerating Business Experience through customer-centric solutions, technology, data, and AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and numerous certifications, we are a recognized leader in the Salesforce ecosystem in Spain. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. We value talent, flexibility, commitment, and innovation, growing together as a team.