Salesforce Solutions Architect

Omegacrmconsulting; Tarragona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in customer experience solutions is seeking a Solutions Architect in Tarragona. This role involves a mix of project management and technical expertise, aimed at enhancing customer relationships through innovative solutions. The ideal candidate has at least 4 years of relevant experience and thrives in collaborative environments with a focus on professional growth and development.

Servicios

Permanent contract

Certification plan

Home office support

Flexible benefits

Health insurance

Opportunities for professional growth

Formación

• Minimum of 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality and methodologies.
• Proficiency in core application technologies.

Responsabilidades

• Analyze, estimate, and develop proposals to support the sales team.
• Participate directly in delivering services for complex projects.
• Develop new methodologies within their area to impact work positively.

Conocimientos

Project Management

Conflict Resolution

Time Management

Collaboration

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships, primarily focusing on innovation. We are seeking a Solutions Architect.

Responsibilities :

• Gain industry and market expertise through participation in various projects to provide benchmarking insights to clients.
• Maintain a broad understanding of the sector and industry to contribute to achieving business objectives with tailored products and services.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when to involve professionals from other service lines or specialized areas to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and communicate risks before project initiation to Operations.
• Participate directly in delivering services for complex and risky projects, coordinating with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and execute communication strategies to ensure team clarity on objectives.
• Develop and manage team talent, utilizing tools to enhance management and organizational objectives.
• Conduct logical analysis, problem identification, and interpret meaningful information to resolve obstacles within the team.
• Support, motivate, and encourage team members to foster commitment and alignment with organizational goals.

Experience and Skills :

• Minimum of 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in interpreting business information and internal processes.
• Proficiency in core application technologies.
• Ability to collaborate across business and technology teams to enhance services and customer experience.

What We Offer :

• Permanent contract
• Certification plan to enhance skills with official certificates from main partners
• Home office support
• Flexible benefits (public transport, meal tickets, etc.)
• Health insurance
• Our commitment to social responsibility
• Opportunities for professional growth and development

About Us :

Omega CRM, a Merkle company, specializes in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group and in partnership with Merkle, we are Spain’s largest Customer Experience Management (CXM) agency, with over 23 years of experience, a diverse team of 580+ professionals, and a strong presence in the Salesforce ecosystem. We serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9 / 5, and we have received awards including Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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