Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Solutions Architect.
Duties and Responsibilities:
- Acquire industry and market expertise through participation in various projects to provide benchmark insights to clients.
- Maintain a broad understanding of the sector to contribute to business objectives with new products and services tailored to client needs.
- Analyze, estimate, and develop proposals supporting the sales team.
- Identify when to involve professionals from other service lines or specialized knowledge to enhance client advisory.
- Implement mechanisms to identify and manage commercial risks during presales.
- Analyze and interpret risks before project initiation and communicate them to Operations.
- Participate directly in delivering services for complex and risky projects in coordination with Operations.
- Develop new methodologies within their area to impact team work and outcomes.
- Establish and implement communication strategies to clarify team objectives.
- Develop and manage team talent, utilizing tools to improve management and organizational objectives.
- Conduct logical analysis, identify problems, and interpret data to support team and relational development.
- Support and motivate team members to foster commitment to organizational and departmental goals.
Experience and Skills:
- Minimum of 4 years in a similar role as a Project Manager or Solution Architect.
- Strong understanding of platform functionality, development, organization, time management, and methodologies.
- Extensive experience in analyzing business information and internal client processes.
- Proficiency with core technologies related to the applications implemented.
- Experience collaborating across business and technology teams to enhance services and customer experience.
What We Offer:
- Permanent contract.
- Flexible schedule supporting work-life balance.
- Certification plan to enhance skills with official certificates from our partners.
- Home office support.
- Flexible benefits (public transport, meal tickets, etc.).
- Health insurance.
- Our commitment to social betterment through Omega in Action.
- Opportunities for professional growth and development.
About Us:
Our mission is to accelerate our customers' business experience through 360 solutions that enable digital transformation and customer-centric strategies across sectors like retail, life sciences, manufacturing, education, non-profit, and NGOs. We are among Europe's top Salesforce partners, with a diverse team of over 570 professionals from 24 nationalities based in Spain and France. We prioritize knowledge, innovation, and team well-being, fostering a culture of collaboration aligned with our values: Talent, Flexibility, Commitment, and Innovation. Join us to grow together.