Salesforce Solutions Architect

Omega CRM; Galapagar; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience company is looking for a Solutions Architect in Galapagar, Spain. The successful candidate will have at least 4 years of experience in project management or architecture. Responsibilities include analyzing client requirements and developing proposals to support sales efforts. The position offers a permanent contract, flexible schedules, and opportunities for professional growth.

Servicios

Flexible schedule promoting work-life balance

Health insurance

Certification plan for official skills enhancement

Home office support

Flexible compensation options

Formación

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in gathering and interpreting business information and internal processes.

Responsabilidades

• Gain industry and market expertise through participation in various projects to provide a benchmark vision to clients.
• Analyze, estimate, and develop proposals to support the sales team.
• Implement mechanisms to identify and manage commercial risks during presales.

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, with a focus on innovation. We are looking for a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects to provide a benchmark vision to clients.
• Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when to involve professionals from other service lines or with specialized knowledge to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects, coordinating with Operations.
• Develop new methodologies within their area to impact work and outcomes positively.
• Establish and implement communication strategies to ensure team clarity on objectives.
• Develop and manage team talent, utilizing tools to improve management and organizational objectives.
• Conduct logical analysis, identify problems, and interpret data to resolve obstacles and support team development.
• Support, encourage, and motivate team members to foster commitment and achievement of objectives.

Experience and Skills :

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in gathering and interpreting business information and internal processes.
• Proficiency with core technologies related to the applications to be implemented.
• Experience collaborating with various business and technology teams to enhance services and customer experience.

What We Offer :

• Permanent contract.
• Flexible schedule promoting work-life balance.
• Certification plan to enhance skills with official certifications from our main partners.
• Home office support.
• Flexible compensation options (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.
• Opportunities for professional growth and development.

About Us :

Omega CRM, a Merkle company, is a global digital firm dedicated to accelerating our clients’ Business Experience (BX) through customer-centric solutions, technology, data, and AI.

As part of Merkle and the dentsu group, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creative, content, technology, and strategy solutions for impactful business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Our client satisfaction rating is 4.9 / 5, and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.