Salesforce Solutions Architect

Omegacrmconsulting; Asturias; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading digital solutions firm in Asturias is seeking a Solutions Architect to enhance customer-centric solutions. The ideal candidate will have over 4 years of experience in project management or solution architecture, with a strong focus on developing methodologies and managing client relationships. The role offers flexibility, a permanent contract, and opportunities for professional growth, aligning well with work-life balance.

Servicios

Permanent contract

Flexible schedule

Certification plan

Home office support

Flexible compensation options

Health insurance

Formación

• Minimum of 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality and methodologies.
• Extensive experience in gathering and interpreting business information.

Responsabilidades

• Gain industry expertise through various projects.
• Analyze and develop proposals for clients.
• Implement mechanisms to manage commercial risks during presales.
• Support and motivate team members.

Conocimientos

Project management

Solution architecture

Conflict resolution

Time management

Business information interpretation

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation.

We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects to provide benchmarking perspectives to clients.
• Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when involvement of professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects, in coordination with Operations.
• Develop new methodologies within their area to impact work and outcomes.
• Establish and implement a communication strategy to clarify team objectives.
• Develop and manage team talent, utilizing tools to enhance management and organizational objectives.
• Conduct logical analysis, identify problems, and interpret meaningful information to resolve obstacles and foster team development.
• Support, encourage, and motivate team members to foster commitment to organizational and team goals.

Experience and Skills :

• Minimum of 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in gathering and interpreting business information and internal processes.
• Proficiency with core technologies related to the applications to be implemented.
• Experience collaborating with various business and technology teams to improve services and customer experience.

What We Offer :

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certification plan to enhance skills with official certificates from our partners.
• Home office support.
• Flexible compensation options (public transport, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth and development.

About Us :

Omega CRM, a Merkle company, is a global digital firm focused on enhancing the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI. In partnership with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions for tangible business results. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is core to us (rating: 4.9 / 5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through our people, guided by values: Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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