Salesforce Solutions Architect

Omegacrmconsulting; Almería; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company specializing in Customer Experience services is seeking a Solutions Architect. The role involves analyzing client needs, managing risks, and developing methodologies to enhance team performance. The company offers a permanent contract, flexible schedules, and professional development opportunities.

Servicios

Health Insurance

Flexible Schedule

Home Office Support

Certifications Plan

Flexible Remuneration Options

Professional Development Opportunities

Formación

• At least 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality and development.

Responsabilidades

• Analyze and develop proposals to support the sales team.
• Implement mechanisms to identify and manage commercial risk.
• Develop and manage team talent.

Conocimientos

Project Management

Conflict Management

Time Management

Business Analysis

Herramientas

Core Technologies Software

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Solutions Architect.

Duties and Responsibilities:

1. Gain industry and market expertise through participation in various projects to provide a benchmark vision to clients.
2. Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services that align with each client’s needs.
3. Analyze, estimate, and develop proposals to support the sales team.
4. Identify when the involvement of professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
5. Implement mechanisms to identify and manage commercial risk during the presales phase.
6. Analyze and interpret risks before a project begins and communicate them to Operations.
7. Be directly involved in delivering services for particularly complex and risky projects, in coordination with Operations.
8. Develop new methodologies within their area of responsibility to directly impact the work of others and the outcomes of their field.
9. Establish and implement a communication strategy that enables their team to clearly identify the objectives of the area under their leadership.
10. Develop and manage the talent of the people in their team, including the use of tools that enhance better management of people and organizational objectives.
11. Conduct logical analysis, identify problems, seek, and interpret meaningful information to share and coordinate relevant data with team members, helping them resolve obstacles that hinder team and relational development.
12. Support, encourage, and motivate team members to foster commitment to the organization and the area’s objectives.

Experience and Skills:

1. At least 4 years of experience in a similar role as a Project Manager or Solution Architect.
2. Strong foundation in platform functionality and development, organization and time management, conflict and priority management, and methodologies.
3. Extensive experience in gathering and interpreting business information and internal client processes.
4. Proficiency with software related to the core technologies of the applications to be implemented.
5. Experience collaborating with various business areas and technology teams to improve services, environments, and customer experience.

What We Offer:

• Permanent contract.
• Flexible Schedule to balance professional and personal life.
• Certifications plan to improve skills and obtain official certificates from our main partners.
• Home Office support, allowing you to decide where to work.
• Flexible remuneration options (public transport ticket, Ticket restaurant, etc.).
• Health insurance.
• Omega in Action: Our commitment to societal betterment.
• Professional development opportunities to evolve and grow.

About Us:

Our mission is to accelerate the business experience (BX) of our customers through 360 solutions that enable business transformation and acceleration using technology and data applied to Customer Omnichannel Experiences across fields such as Customer Services, eCommerce, Analytics, and Marketing. We serve diverse sectors including Retail, Life Sciences, Manufacturing, Education, NonProfit, and NGOs. As one of the top 3 Salesforce partners in Europe, our team of over 570 professionals from 24 nationalities in Spain and France possesses extensive knowledge of business processes and technology, fostering a collaborative, innovative culture rooted in our core values: Talent, Flexibility, Commitment, and Innovation. We prioritize our team’s well-being and foster a supportive environment. #TogetherWeGrow